Service Designer

You are creative
You are creative and imaginative – capable of
redefining the problem, breakthrough
thinking and sparking lots of ideas, and
spotting opportunities. You are a reflective
practitioner.

You are a designer
You understand design and what it has to
offer and can articulate its value to other
team members. You have good visualization
and making skills, communication, research,
engagement and facilitation skills.

You are a change maker
You help make change happen by working
from the ground up, and from the top down
to create new solutions that actually get
implemented. You love work on projects with
diverse teams.
You are passionate about social change
You are passionate about making a
difference to people’s lives. You are
motivated and inspired by social change and
how design can make real difference in the
world.

You are hungry to learn and to work with
colleagues from other professional
disciplines and backgrounds.
Expected Skills, Knowledge and Experience
● Practical experience of working as a
designer
● A relevant service design education
and training
● Good software skills with Google
Suite, Adobe CS – InDesign, Illustrator
& Photoshop

You will work as part of a project team across our high-impact, innovation consultancy.
The Service Design role at the Innovation Unit has room for growth. Your starting salary
and responsibilities will flex, depending on your experience.

1. Responsibilities
● Leading elements of projects and supporting project delivery.
● Managing, coordinating and facilitating a number of project-related activities such
as research, prototyping and co-design.
● Developing high quality project outputs ranging from workshop materials to
reports.
● Developing Innovation Unit (IU) service design capability and supporting business
development.
● Developing and maintaining strong relationships with potential and current clients
whilst working closely with other IU team members.
2. The role
Design-led research
● Desk based research and analysis
● Recruiting participants and using research techniques such as ethnography
● Reporting and synthesis of research
● Management of research archiving and data protection
Design, development and delivery of workshops and sessions with clients and service
users
● Being responsible for the development and production of workshop materials
● Communicating with clients
● Organising, preparing for and facilitating creative, group-based activities and
discussions involving clients and project stakeholders

Development of high quality project outputs
● Working closely with Innovation consultants and other team members to plan and
deliver high quality designs for outputs of all kinds within projects
● Identifying and highlighting opportunities for design to contribute to the delivery
of project outcomes
Project coordination, effectiveness and productivity
● Ensuring that the strands of work you are responsible for are delivered to time and
budget
● Managing your time effectively, including inputting your utilisation and future
delivery assumptions regularly to Innovation Unit’s management system
Business Development
● Working closely with the business development team to identify, cultivate and
pursue emerging business development opportunities
● Contributing to IU’s business development activity as required and on ad-hoc
basis.
● Networking and forming relationships with potential clients.
● Undertaking background research and pitch writing, including idea generation and
the creation of new offers and proposals.
● Representing the organisation and the project at conferences and meetings.
Development of the Service Design Practice
● Contributing to the setting and maintenance of high standards of design-led
processes and outputs.
● Developing and promoting design thinking, design-led processes and creative
approaches to research and problem-solving.

DEADLINE
Please send your application to contact@innovationunit.org by midday on Tuesday 20th April
2021l