Agency / Consultancy
Service Designer
Archived
Full Time
Difrent
Essential Skills & Experience
-
- Awareness of qualitative and quantitative research methods, supporting User Researchers to uncover insights and user needsUnderstanding and documenting ‘as is’ service journeys
- Identifying pain points, inefficiencies and opportunities for improvement across whole services
- Facilitating effective co-design workshops to determine future service vision, journeys, processes and interactions
- Aligning multidisciplinary teams to ensure a holistic, joined-up service is created for users
- Translating user needs and organisational requirements into effective ‘to be’ service design
- Working within project constraints, challenging where appropriateAbility to create low fidelity prototypes to communicate ideas and concepts, e.g. sketches or wireframes
- Providing and implementing recommendations for iterations or improvements based on regular user research, analytics, behavioural data and testing feedback
- Creating high quality service design deliverables such as personas, journey maps and service blueprints
- Effective communication of design ideas and intent
- Bringing the future vision to life using storytelling and visualisation techniques, building engagement
- Communicating with evidence-based rationale to team members and stakeholders, advocating for user-centred design
- Ability to identify measures of success, tracking the effectiveness of service changes
- Comfortable working remotely, and willing to travel to client sites when needed
Desirable Skills & Experience
-
- Previous experience of working on government services, delivering to the Government Service Standard
- Previous experience of working within an agile delivery environment, as part of a multidisciplinary team
- Ability to create higher fidelity / HTML prototypes where appropriate to communicate ideas
- Experience and understanding of other areas of user-centred design, such as User Research in order to support the wider team where needed
- Experience of mentoring and upskilling other people in user-centred design methods and ways of working
Values & Behaviours
-
- Approach your work with curiosity, focus and attention to detail
- Work openly and transparently, actively sharing learnings with the wider Difrent and client teams through communities of practice, and externally through blogs or podcasts
- Comfortable managing competing priorities and requests, and delivering at pace
- Proactive and take ownership of your work, knowing what needs to be done and delivering to a high standard
- Collaborate and build relationships with team members within and outside of your own discipline, combining your expertise to co-design the best solution for the user and the organisation Self-starter, keen to learn and develop
Location
, Scotland
Type
Full Time
Industry
Agency / Consultancy
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