Service Designer

Your new role

The role of Service Designer sits within Architecture, Design and Technology services and forms part of our capability to support the creation of sustainable whole services, that deliver the right experiences for our colleagues and customers across our business and operational services. As a Service Designer you will be responsible for supporting a range of projects to provide and assure service designs as part of our strategic services function, which are not limited to just the Digital Services part, as well identifying, and building our own groups capabilities, service offerings that enable to set the direction for the design of services.

What you’ll be leading on

• Take responsibility for production of whole service design products for the benefit of one or more business areas with limited supervision by a Lead or Senior Designer
• Manage engagement with colleagues and other stakeholders to undertake the development of people centric end to end processes, operational regimes, and organisational design. Enabling new ways of working that are aligned with industry best practise and COTS tool sets best able to support service delivery.
• Be an active member of our design group, taking the lead on a variety of group and enterprise initiatives to establish and market our service suite and support our drive to put experience at the heart of what we do.
• Manage and develop a number of group design capability areas, setting their direction and supporting your peers in their adoptions.
• Builds an understanding of relevant strategy areas and empathy with appropriate technology users to enable an understanding of users’ needs, their habits, and the different ways in which they interact with technology to provide a better service.
   

 To be successful

• Must be suitably experienced in the design of services, using design patterns and toolkits.
• Must have skills in supporting both agile and waterfall project teams.
• Able to undertake process design and redesign.
• Understand user research methodologies.
• User focus – You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritise and define approaches to understand the user story, guiding others in doing so.
• Communication skills – You can listen to the needs of technical and business stakeholders and interpret them clearly for both audiences. You know how to manage stakeholder expectations. You can be flexible, and you are capable of proactive and reactive communication.