Service Designer

As a Service Designer at AND Digital you will be responsible for designing the end to end journey of a service. As a result, you will need to be able to:

• Identify challenges in the existing user journey and develop solutions to improve the experience.
• Design services that have the user at their heart and focus on solving their problems.
• Work well with the wider team and stakeholders and bring them into the design process,
• Be able to break complex services down into separate processes.
• you will need to design for all touch points across a service

To do that, it’s essential you bring the following:

• An understanding of design thinking and Human centred design
• The ability to design services that meet user needs.
• Understand the user’s experience whilst using a product or service.
• The ability to visualise a service including a users touch points, overlaid with insights
• Map as-is journeys and creating new blueprints (for services and processes across channels)

It’s Helpful If You Also Have

• Public sector knowledge or experience in particular the GDS standards
• Understanding of agile approaches and experience of working in agile teams.
• Experience of designing in a policy context

Joining AND

From the work we deliver, to the way we serve and support our people, we work hard to ensure that there’s nowhere quite like AND. But joining a company is a two-way street: the fit has to work on both sides. So before you apply, here’s three key things to understand about us:

• We’re built for people – like, real humans. Not ‘resources’ or ‘staff’. That means happiness and wellbeing really do matter to us, and we hate unnecessary hierarchy and bureaucracy.
• There’s no well-trodden path ahead: AND is growing fast and forging a new trail. That’s exciting, and gives us all the autonomy and opportunity we love – but bear in mind it also demands focus, patience and resilience.
• Diversity is a priority. After all, to build great products that a wide variety of different people love to use, we need a wide variety of people to help us build them. So diversity is more than a policy or a word: it’s business critical for us.