Service Designer

As a designer at GDS you’ll work in multidisciplinary teams, alongside researchers and developers, to deliver world-class, user centred public services.

You’ll help identify and fix some of the toughest problems in public infrastructure and you will be focussing on design of services at scale. You’ll help the government transform the way it delivers services, so that they’re more efficient, simpler, faster and easier to use.

If you’d like to work with us to simplify services and want to be part of a fantastic service design in government community, where we share ideas and challenges with 1000s of designers across the public sector. This is a chance to work on services that matter, at a huge scale, with people who value design.

Mid level and Senior service designers

We are recruiting both mid level and senior service designers. We will ask you which level you would like to apply for, and we can also help you work out which level is right for you. The final point in the list below applies to senior level service designers. These skills must be demonstrated in your cover letter to be considered for the senior level.  The other points are relevant to both mid level and senior level service designers.

As a service designer you’ll:

• work effectively in a multidisciplinary, agile environment, adapting quickly to changes in requirements, priorities or user needs
• use research and analytics to understand users needs, identify service failures and test different designs
• design collaboratively and in the open, engaging your whole team with the design process and adapting it if necessary
• champion accessibility and inclusion, consider the impact of new technologies and ensure that designs meet legal requirements
• collaborate with designers in other teams and departments, reviewing each others work and developing shared patterns
• [seniors only] senior service designers will lead and coordinate design work in your team, supporting other designers where necessary

Who you are

We’re interested in people who:

• Have experience in designing services for users in complex environments
• Have experience in making effective decisions with user research data
• Have experience of working with senior stakeholders and ability to negotiate important design decisions
• Have experience of engaging with people in a variety of ways (eg, workshops or co-design activities)
• Have an understanding of the importance of inclusive, equitable, accessible and sustainable public services
• [seniors only] Senior service designers will have experience of guiding, supporting and mentoring others