Technology
Service Designer
Archived
Full Time
Opencast
As our service designer, you’ll identify and solve our clients’ service problems. You’ll balance user needs, business needs and technical considerations. You’ll investigate and design the end-to-end, front stage and back stage service journey considering both the problem and solution space.
We’re currently shaping our service design offering for a range of clients. If this is something you’d be keen to get involved in, we’d love to hear from you.
What you’ll do within our teams
- evaluate how well a service is meeting user and business needs.
- ability to work at both program and project level and be a key role within each.
- define benchmarking criteria like KPIs and success measurements using a range of data sources and methods.
- plan and run workshops with users and stakeholders to gain a shared understanding and first-hand insights.
- undertake research and analysis alongside user researchers and other service designers.
- create service blueprints. You’ll collate information from multiple sources and disciplines to capture the full end-to-end journey.
- effectively communicate ideas, journeys, and solutions to a range of audiences. You’ll use the most appropriate tool or technique to do this.
- create prototypes at the appropriate level of fidelity to communicate ideas.
- strong experience designing within digital, but also other channels like telephony, mail, and face to face.
- consider solutions for different platforms, channels and devices. You’ll understand the possibilities and limitations of each.
- define clear and actionable recommendations for achieving business and user goals.
- influence change within teams, processes, and to stakeholders about the value of your service design work.
You’ll suit this role if you:
- have a strong understanding of all UCD disciplines and champion for them equally.
- have experience of solving wider scale problems not just immediate ones.
- can diplomatically and clearly articulate tensions between technical, business and user need. You communicate respectfully with clients who aren’t as familiar with service design.
- work well with all specialisms in a multidisciplinary team. You’ll also aid collaboration between previously separate/siloed people, departments and teams.
- understand agile processes and enjoy working with clients as they evolve and adapt.
- enjoy building trusting and open relationships with clients.
- can discuss and define strategy with senior stakeholders.
- provide guidance and leadership to all kinds of people, including teammates, consultants outside of UCD, stakeholders and client teams.
- can provide strategic guidance on proposed approaches and solutions. This includes any time and budgetary constraints.
- are skilled at spotting opportunities for work beyond the original scope or request.
- can influence and sell the value of service design to clients and their stakeholders.
Location
, Scotland
Type
Full Time
Industry
Technology
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