Agency / Consultancy
Service Design Lead
Archived
Part Time
Spotless
Your responsibilities:
- Working with multidisciplinary teams to produce exceptional digital experiences, whilst balancing the needs of users and clients throughout.
- Playing a key role in an exciting mix of user experience work which will include research, flows, user stories, sketching, wireframing, sitemaps, journey maps, blueprints and prototypes.
- Planning and facilitating workshops with clients or customers including co-creation, priority ranking, value proposition, service definition and user experience mapping.
- Working directly with stakeholders involving them openly in your processes, helping them distil project goals and objectives into project requirements and championing the needs of customers throughout the project.
- Inspiring co-workers and sharing knowledge and skills with the team, recognising potential in the latest technology and other trends.
- Good time management skills and the ability to deliver to deadlines.
- High standard of report writing, making it easier for clients to connect the dots with clear communication and actionable recommendations
Your skills/experience
- Extensive experience researching and designing digital services and applying strategic thinking to the process
- An understanding/experience of various research methodologies including contextual interviews, stakeholder interviews and user feedback sessions (lab based)
- Bringing designs to life through prototypes (with a range of tools)
- Bringing services and experiences to life through user journeys and service blueprints.
- Excellent communication and interpersonal skills
- Graphics/illustration capability is desirable
- Highly motivated and self-managing
- Experience working within an agency environment
- Minimum 5 years in a Service design role
- Bachelor’s degree in Product design, Service design, UX/UI design, Psychology or other relevant fields
Location
, Scotland
Type
Part Time
Industry
Agency / Consultancy
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