Government

Senior Service Designer

Archived
Full Time

Department for Education

As a Senior Service Designer, you will

  • Provide service design leadership and direction and contribute more widely to the future of service design across government
  • Work closely with other government departments for a cohesive approach to service design as well as to design services that need to work across departments where necessary
  • Prioritise understanding the needs and actual behaviour of users and help teams use this insight to underpin and drive the work they do
  • Assess performance of services and teams against digital by default standards
  • Help others to think through, communicate and help people understand how things could be, using facilitation skills, sketches, scenarios and diagrams such as maps, blueprints and prototypes
  • Know how to design accessible digital services and help others to do so
  • Analyse demand and failure within a service, identify root causes for that failure, frame problems, identify desired outcomes and key measures – and facilitate others to do so
  • Lead discussions at a senior departmental level and successfully negotiate change (e.g. operational, organisational, policy, financial or technology) to support the delivery of better services
  • Mentor and coach individuals, service teams and other parts of the organisation, run training and workshops to facilitate learning.

Key Criteria

Responsibilities

Essential

  • Be an experienced service designer with a strong user centred design practitioner background, skilled in designing good services
  • Work with the teams and stakeholders to capture the entire perspective of your service and set the vision
  • Have experience and evidence of designing or re-designing services to be more effective or efficient
  • Have good knowledge of digital approaches and technology to understand how services can work better
  • Able to prototype services or parts of them, facilitate groups of people to contribute effectively to re-design them
  • Able to create diagrams and sketches that clearly communicate users’ journeys, interactions and other behaviours through services
  • Able to communicate clear rationale and evidence base for proposals or design decisions
  • Be open to constructive criticism and be able to constructively review the work of others
  • Able to work effectively with and influence a wide range of stakeholders
  • Have experience in helping others by expanding their knowledge to lead organisational change
  • Be experienced with user centred design in an agile environment as well as how to use hypotheses in design, make evidence-based design decisions and facilitate others in an organisation to do so

Desirable

  • Design related degree or relevant industry experience
  • Be familiar with wider government strategy and its position on digital and design.
  • Know how to make services accessible to the greatest range of people and needs
  • Be familiar with the government service design manual, service standards and design patterns

Seniority Level

Associate

Industry

  • Information Technology & Services
  • Government Administration
  • Financial Services

Employment Type

Full-time

Job Functions

  • Design
  • Art/Creative
  • Information Technology
Location
, England
Type
Full Time
Industry
Government
Apply for Job
Sorry! This job has expired.

More jobs at Department for Education

Senior Service Designer

Department for Education

job location
London, United Kingdom
industry
Government

Lead Service Designer

Department for Education

job location
North Yorkshire, United Kingdom
industry
Government

Senior Service Designer

Department for Education

job location
, England
industry
Government


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 2
More jobs in UK


Warning: Undefined variable $post in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3

Warning: Attempt to read property "ID" on null in /home/726119.cloudwaysapps.com/nbcxbjqwwz/public_html/wp-content/plugins/oxygen/component-framework/components/classes/code-block.class.php(133) : eval()'d code on line 3
Show more jobs from UK

Service Designer

NHS Business Services Authority

job location
Newcastle, United Kingdom
industry
Government

Lead Service Designer

Lloyds Banking Group

job location
London, United Kingdom
industry
Finance

Service Designer

AGCO Corporation

job location
Kenilworth, United Kingdom
industry
Machinery

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down