e-Commerce
Senior Service Designer
Archived
Full Time
Moon Pig
We are looking for a Senior Service Designer with experience working with Product teams in an Agile environment. Working within the Fulfilment squad and collaborating with other Product teams and business stakeholders, you’ll be responsible for improving all aspects of Moonpig’s post-purchase experience. Reporting to the Head of Product Design, you’ll have autonomy over strategy and execution. This position will join an established team of around 15 Product Designers and User Researchers, where you will have the full support and access to research and data resources.
What you’ll be doing:
-
-
- Understand the end user experience post-purchase, and find opportunities to improve it
- Work with all post-purchase related stakeholders, understand their domains, and influence their initiatives
- Find opportunities to improve internal tools and processes
- Bring new tools and frameworks, as well as Systems Thinking, to embed Service Design Thinking within the organisation
- Work collaboratively with other Designers, Product Managers, Researchers, Engineers, Data Analysts and Stakeholders
-
You’ll be a good addition to the Design team if you:
-
- Love both the craft and the strategy
- Have delivered complex work for new and existing multi-touchpoint/multi-channel products and services
- Have a really good understanding of technology and are able to connect the dots between physical and digital touchpoints
- 6+ years of experience working with Product teams (at least 2 of these as a Service Designer)
- Are always learning as well as being willing to teach
Skills:
-
- Service Blueprinting and Journey Mapping
- Concept ideation and development
- Hands on experience with UX/HCD Research and Synthesis
- Ability to leverage quant & qual data and formulate a compelling business case for design initiatives
- Ability to create high fidelity mockups (we use Figma) and prototype touchpoints
- Persuasive and concise communicator with the ability to explain and defend design decisions in front of senior stakeholders
- Workshop Facilitation
Location
Kilsby, England
Type
Full Time
Industry
e-Commerce
More jobs at Moon Pig
We haven't found any other jobs at Moon Pig.
More jobs in UK
Service Designer
Exception
City of Bristol, United Kingdom
Agency / Consultancy
2 days ago
Service Designer
Energy Systems Catapult
Birmingham, United Kingdom
Research
2 days ago
Service Designer
Financial Conduct Authority
Leeds, United Kingdom
Finance
6 days ago
Report this Job Listing
Proud Partners
We can help you attract the best service design talent and grow your brand. Partner with us.
Don’t miss important updates.
Join our email list to stay updated on new jobs, resources, events, and more to help you with your career
We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.