Senior Service Designer

You are an experienced Service Designer with the confidence and expertise to lead multiple and complex projects. We’re looking for someone who is autonomous, curious, good at quickly developing strong working relationships and able to get into the details of specific projects whilst also seeing the bigger picture.

Your skills

You’ll have a service design qualification or equivalent on-the-job experience, strong visual design and communication skills and the ability to take a service design project through from initial scoping right through to implementation and evaluation.

What you’ll do

 You will:

· Advocate for user-centred design across the council and work in the open to upskill others and promote awareness and understanding.

· Work collaboratively with service areas to scope new service design projects that meet ECC’s Strategic aims and financial considerations.

· Work strategically on end to end services to deliver improved service outcomes and costed savings with minimal support.

· Work collaboratively with user researchers, designers, product and content specialists and other change colleagues across the organisation.

· Compile user research into actionable insights and lead design activities that build on your findings.

· Use quantitative and qualitative data to produce designs that meet user needs and provide a persuasive case to influence senior stakeholders.

· Develop ideas and design concepts using sketching, prototyping and iterative design.

· Make the case for design decisions, explaining and communicating ideas to senior stakeholders to build consensus.

· Identify service patterns and help drive the continuous development of design patterns and standards.