Senior Service Designer

We are looking for a senior service designer to join Mastek.

You are a service design expert. You will be part of an agile team of software engineers, designers, user researchers, product managers, and other stakeholders and help the project team build a coherent service.

You decide which service design activities are appropriate for the project. Activities could include: client workshops, service definitions, service blueprints, service concepts, customer journey mapping, business model canvas, rapid prototyping, ethnographic studies, creative brainstorming, and persona development.

You neatly articulate the problem to be solved, the scope of the service and success criteria.

You produce compelling end-to-end, front-to-back service experiences that become the focal point of service development. You can persuasively communicate your service vision to diverse audiences through written, visual, and oral presentations.

You are skilled at navigating politics and organisational complexity within projects. You are pragmatic, comfortable working at pace, and eager to deliver business value early. You can overcome any business constraints with imagination, creativity, and a focus on meaningful outputs.

On government projects, we use the GDS Service Standard as our north star, but you are skilled enough to know how to improve on the standard. You maintain the service design deliverables within a project such as service concepts, blueprints, and other service design artefacts.

Because of your experience, you can act as a service designer “trouble-shooter” and deal with ambiguity and noise in projects and still provide effective service design to complex and non-standard projects. You can contribute to the development of Mastek’s service design strategy and playbook.

You may mentor more junior team members.

Qualifications and Skills

A degree in a relevant subject and/or an intensive course in service design or

equivalent practical experience.

Relevant service design experience within an agile development team.

Evidence of practical application service design methods and tools.

5 years of relevant service design experience.

Experience of coaching, mentoring or management.

Experience of managing UCD/design teams.

Experience of GDS service standard and GDS assessments.

Evidence of Interaction design and/or user research methods.

Evidence of taking lead roles, mentoring, and really owning complex and/or high value projects.