Senior Service Designer

We’re looking for a service designer who can do these things:

• Leading and directing projects – You’ll lead multidisciplinary teams and clients in the pursuit of inclusive, accessible and planet-friendly services. Some projects will be complex or high value.

• Team support and management – You’ll help to support the service design team by inspiring and line managing team members, including overseeing appraisals and professional development.

• Defining and refining practice – You’ll help to define the way our disciplines work together, and progress the way Snook does inclusive, sustainable design.

• Supporting new business – You’ll help Snook find and win work by spotting opportunities with clients and helping with proposals and pitches.

We’d like to hear from you if you have skills or experience in some of these areas:

• Research – You plan and direct the right kinds of research for each project. You uncover and articulate the key factors affecting the service and its use.

• Strategy & systems thinking – Familiar with systems thinking, you lead teams and clients to map and analyse strategies, systems and scenarios. You’re experienced in forming well-grounded strategic recommendations.

• User-centred journeys & experiences – You choose the right approaches to lead projects to outcomes that are great for the user, feasible to implement, and fit the client’s strategic vision.

• Facilitation – You lead teams to design and deliver engaging and effective workshops.  You support colleagues to present to and inspire clients, stakeholders and other colleagues.

• Visual communication – You lead teams to make clear and compelling points through well-designed visuals.

• Written communication – You guide teams on the most appropriate written formats and structures for each project.  You create and oversee clear, concise writing.

• Recommendation & implementation – You work with stakeholders to identify what change is possible and how to bring it about. This includes outlining timeframes and resource implications, and identifying future phases of work.

• Prototyping – You lead teams, clients and stakeholders to scope targeted prototyping exercises. You work across disciplines to design, build and test prototypes that contribute to project outcomes.

• 25.5 days holiday per year, 4 public holidays, plus up to 6 days of Christmas closure.
• A supportive maternity package
• Flexible working hours through discussion to support family friendly working and other commitments you may have
• A bike to work scheme
• A vibrant and supportive online and studio culture
• Access to Snook social clubs, and opportunity to run your own
• Membership to Headspace, the meditation app
• Annual team away-day and quarterly show and tells where we come together as a company, taking time out to learn, reflect, and eat snacks
• Weekly learning sessions plus an annual training budget
• Snook group pension plan
• We support you with a Snook buddy when you join to get you started