Senior Service Designer
Seetec
Job Role
Join us as in this new role as a Senior Service Designer, working within our Innovations team. We are establishing an innovation function, integral to our Strategy and Growth team, to function as a source of intelligence to help future-proof the business; support diversification of the business and contribute to growth by designing and incubating new platforms, products and services; and reaching out to new commissioners and partners.
We have taken a decision to adopt a mission-led approach to revenue generation from new business in new markets – bringing public purpose and the common good to the center of how we create value – and will invest in today for a better tomorrow.
Our Senior Service Designer will report to our Head of Innovation and function as a ’solutions architect and civic engineer’. Our successful candidate will be someone who is most at home when working with service users – existing and prospective. You’ll deploy their user-led research and design skills and their experience of Agile project management/methods, as well as their demonstrable talent for UI/UX design both in digital and IRL, to help breathe life into our aspirations.
Our Senior Service Designer will design new platforms, products and services that are of direct benefit to both our business and the people and communities we exist to serve. You’ll be creative and curious and have high energy with a bias for action.
Key Responsibilities
•Support the development of a programme of activity geared to engaging employee-owners in innovation and user-centric service design which will:
-cultivate an innovation mindset amongst colleagues – inspiring them to ‘think, be and do’ different
-invite them to create compelling value through data-driven understanding of the ‘problems to be solved’
-offer them a safe space to ideate and explore purposeful imagineering along a continuum of possibilities
-introduce strategies, methods and tools which can be used to help facilitate innovation and user-centric service design
-identify the innovation personas available to different teams and businesses within the Group
-invite colleagues to innovate integral to their role – to ‘act like owners’ and ‘never stop learning’, in keeping with our values, so that growth and diversification of the business is in everyone’s gift.
•Help us refine our missions and the problem spaces we explore
•Work with colleagues, partners and clients to pinpoint objectives and needs, then, design solutions to meet/exceed expectations
•Map complex service user/customer journeys & detail critical touchpoints
•Support the evaluation of existing services – both physical and digital
•Manage, conduct and support research to ascertain customer needs and pain points
•Provide data-driven recommendations
•Lead design, development and management of the team’s digital presence.
•Support the Experiment Manager to develop MVPs and inform prototyping and pilot project activity.
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