Lead Service Designer

Are you a strategic Service Designer who thrives on bringing clarity to complexity? This is an opportunity to join a major UK banking group at the heart of a high-profile simplification programme — transforming how millions of customers experience their everyday banking and savings products.

What you’ll do

• Lead strategic service design across a major product simplification programme, translating complex change into actionable design direction.
• Collaborate with product partners to shape a cohesive customer experience and support digital portfolio transformation.
• Visualise end-to-end journeys, information architecture, and service ecosystems to help stakeholders see the “bigger picture.”
• Bring structure to ambiguity — defining plans, coordinating activity, and proactively driving updates and alignment.
• Balance design leadership with delivery discipline — combining design thinking, project management, and stakeholder engagement.

What we’re looking for

• Proven experience in strategic or lead-level Service Design, ideally within financial services or large-scale digital environments.
• Strength in stakeholder management, able to influence, facilitate, and align senior partners across functions.
• Skilled at visualising complexity — using artefacts such as service blueprints, IA diagrams, and roadmaps to communicate clearly.
• Experience simplifying or redesigning product or service portfolios.
• Confident operating in a legacy environment, bringing order, clarity, and a plan for action.