Service Designer

About the role

As a Service Designer at Perago, you’ll be supporting the Strategic Design Director and Delivery Lead in all aspects of service transformation. You’ll have the opportunity to apply a creative, innovative mix of design methods to uncover insights and find opportunities for outcomes that lead to tangible change.

We’re a growing team, so it’s an exciting time to join the journey with us.

Your key responsibilities

• apply user-centred design methodologies to tackle problems that range from concise and well-defined to large and complex
• support in the design and facilitation of design sprints and workshops with senior stakeholders at all stages of the transformation journey
• discover organisational needs by designing research that uses the appropriate methods and resources
• help turn learnings into practical and feasible policy, product or service deliverables, including service blueprints, service maps, or bespoke frameworks
• create engaging narratives that frame findings in ways that resonate with the target audience
• collaborate with multidisciplinary project and client teams to find ways to transform service insights into action
• develop meaningful relationships with clients and support business development through bid writing and creating presentations
• be comfortable with the ambiguity of working in a multidisciplinary team in a start-up environment

We’re looking for someone with 

• knowledge and experience in design, strategy, research and facilitation with diverse organisations and communities
• understanding of design-thinking and user-centred design research tools and methods
• experience using service design to improve a product, service or policy
• the ability to multi-task and work within tight timescales
• drive to go deeper into problems and experiment with new tools and methods
• ability to tailor project outputs and design communication to meet client needs
• excellent written and verbal communication skills
• desire to contribute to the economic growth of Wales and our collaborative and growing Swansea team