Service Designer

Job description

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

Why consider joining our Digital & Data community? 🤔 

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions.
• Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do.
• Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week.
• Work on a broad variety of projects and tech stacks for clients across seven sectors – no project is ever the same
• Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring
• Deepen your expertise through our culture of learning and growth – you’ll have budget to take courses (technical and non-technical training), plus gain certifications

What you can expect 🌱 

• Work to agile best practices and cross-functionally with multiple teams and stakeholders. You’ll be using your technical skills to problem solve with our clients, as well as working on internal projects
• Live in-person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams
• Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• An environment that deeply cares about its values Values | PA Consulting
• Apply service design mindset and methods—research, synthesis, mapping, modelling, prototyping—based on what the context needs
• Plan and run interviews, workshops and desk research to build a clear picture of users, operations and constraints
• Turn complexity into clear insights and practical opportunities
• Co‑create future service options with stakeholders; facilitate alignment and decision‑making
• Choose the right level of fidelity to communicate how services work—from simple visually compelling design-led narratives to detailed process models
• Test concepts through lightweight pilots, simulations or behavioural experiments.
• Use AI tools (e.g., Copilot, Miro, ChatGPT, Claude, agentic workflows, and other generative tooling) to accelerate sensemaking and option exploration
• Present implications and recommendations in straightforward, actionable terms for senior stakeholders

Qualifications

Essential requirements ✅ 

Even if you don’t meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to.

• A systems‑oriented thinker who treats service design as a way of thinking, not a set of deliverables
• Confident conducting research and synthesising evidence into direction
• Skilled at communicating across operations, policy, product and technology—both technically and creatively to inspire and
• Comfortable challenging assumptions constructively and proposing alternatives.
• Curious and already integrating AI into analysis, synthesis or modelling
• Adaptable across roles — researcher, facilitator, modeller, prototyper — based on need.
• Adapt the approach to the situation; avoid rigid frameworks
• Use AI intentionally to speed analysis and broaden scenario exploration
• Produce outputs that teams use to make decisions and deliver change
• Guide teams through ambiguity with structure and plain language
• Work well in multidisciplinary teams and as an IC when the project requires it
• Keep focus on outcomes: better decisions, better services, better experiences.