Senior Service Designer

The role

You’ll identify and help solve the more complex service problems that our clients face. You’ll investigate, define and design the end-to-end, front-stage and back-stage service journey. You’ll consider the problem and solution spaces, balancing user needs, business goals and technical considerations.

You’ll play a leadership role in projects and guide the direction of work. You’ll build relationships with senior stakeholders and other interested parties. You’ll support less experienced colleagues and share your extensive knowledge widely.

You’ll ensure that work is carried out in accordance with Opencast’s quality, environmental, and information security policies and procedures, as well as applicable customer policies, standards and procedures while working on client.

If you have less leadership experience, consider our consultant service designer role.

Requirements

This role involves weekly on-site work, and you’ll be required to travel regularly to client locations across the UK. We’re looking for people who value in-person collaboration, enjoy building strong relationships, and are passionate about delivering solutions that make a real difference for our clients.

Essential experience

In your CV and interview you’ll need to show how you have:

• Experience with the GDS / Gov Design Systems
• Analysed and synthesised complex information into actionable insights, needs and recommendations
• Conveyed complex information to different audiences, using appropriate creative techniques
• Designed artefacts to evidence existing systems and experiences
• Designed and facilitated user research, workshops and co-design sessions
• Designed accessible and inclusive end-to-end services
• Analysed the impact and integration of all aspects of a service in the context of a larger service ecosystem
• Worked across multiple work streams
• Led discussions with product owners to plan and produce roadmaps
• Planned and executed service design practices to different timescales
• Considered future business needs and wider client strategies.
• Designing to government service standards
• Working in agile delivery teams

As well as service design skills, you’ll need to show that you have:

• Built trust and strong working relationships with senior stakeholders
• Respectfully and effectively challenged proposed decisions or solutions
• Created common ground between people
• Assigned tasks and set project milestones for yourself and others
• Coached less experienced practitioners

At the interview, we’ll ask you to present a piece of work that demonstrates this experience.