Lead Business Service Designer

The role sits within the Business Design and Architecture team but don’t let the name fool you.

Are you looking for a career change or your next challenge? before you think this isn’t for you read the candidate pack attached for more details around the role.

Are you looking for a role where you can make a real impact, using your experience to enable us to deliver. Are you  looking for a role where you can make a real impact, using your technical experience to enable us to deliver our Statistics for the Public Good strategy for the UK?

Do you want to work in an organisation that champions diversity and inclusivity, and has been voted by Glassdoor as top in the UK for Work-life balance for the last 2 years in a row?

The Office for National Statistics (ONS) is looking for Business Service Designer, that can be anything from designing how a respondent will interact with ONS, helping processing teams to improve their processes, working with organisation design to shape teams needed to support an operation and so many more areas.

As Business Service Designer, you will collaborate with business areas to shape and mould ideas to develop their day-to-day business.

Our vision is to collaborate with others to design solutions from a true end to end perspective (start to finish) that meets end users’ and other stakeholders’ needs. It allows you to be creative and make a difference across ONS for our users and your colleagues.

We work across ONS to support projects and programmes deliver successful change. We are currently working on the following projects to design business solutions; Integrated Data Service, Future Population, Migration and Social Statistics and supporting the Surveys directorate.

These roles are to support our two largest programmes, to work with others to deliver the Operating Model and to define the Business/Operational Design.

Responsibilities

• Lead, understand and communicate the big picture while working to assure the overall goal is maintained in the development of the artefacts that high-level design and its application.
• Be responsible for engagement with programmes and projects, promoting the service design approach to ensure that plans / solutions are aligned to our design, key performance measures and are user centred.
• Define scope whilst shaping and challenging business priorities and value through collaboration.
• Bring together the component service blueprints to develop one consistent end-to-end view.
• To be an advocate for end users and ensure their needs are identified in strategic designs.
• Create models demonstrating how products, operations and systems interoperate within the organisation.
• Work with ONS enterprise architecture, data architecture and business analysis colleagues to deliver a holistic view across these disciplines, ensuring consistent processes, standards and working practices are adopted.
• To lead collaborative design activities, recognising that teams have different working styles so you will need to adapt to accommodate.
• Deliver at pace using agile methodologies and principles.
• Actively participate in service design communities to refine and develop standards, working practices, sharing of knowledge, and understanding.

Essential Criteria

• You can mediate between people and mend relationships, communicating with stakeholders at all levels.  You can manage stakeholder expectations and moderate discussions about high risk and complexity, even within constrained timescales.
• You can design systems for use across multiple services and can identify the simplest of a variety of approaches.
• You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met.
• You can give direction on which tools or methods to use.
• You can demonstrate experience in meeting the needs of users across a variety of channels.  You can bring insight and expertise in how user needs have changed over time to ensure they’re met by the business.

We’ll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Working Together
• Seeing the Big Picture

We’ll assess you against these technical skills during the selection process:

• User focus
• Communicating between the technical and non-technical
• Evidence and Context-based criteria
• Strategic thinking