Senior Service Designer

Main duties of the job

As a Senior Service Designer, you provide leadership across TIS and other trainee products around the design of our services, providing a consistent approach that is supportive of the concept of “whole” service management.

The main duties of role are:

• Developing and enacting the service designer role, recommending tools, and promoting activities.
• Working within an agile environment.
• Applying your service design knowledge to real-world applications.
• Develop designs, based on evidence of user needs and organisational outcomes.
• Incorporating evidence-based research to develop user-centred designs to achieve agreed outcomes.
• Communicating ideas, concepts and designs clearly.
• Describing and evolving the end-to-end journey through TIS and other trainee services.
• Line managing a small team of user researchers and business analysts who are embedded within product/service teams, but who need to work together to support cross-team work and dependencies and working.

Working for our organisation

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visit https://www.england.nhs.uk/.

Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.

Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.

Detailed job description and main responsibilities

Responsibilities

• Introduce, lead and sustain a service design function to support the delivery of TIS and other trainee services.
• Deliver high quality outputs, that support the development and design of our digital products and services.
• Lead and provide professional direction and support for line reports.
• Help keep stakeholders and users informed.

Essential criteria – You will have understanding, knowledge, and experience of the following.

• Significant service design experience
• Developing and leading a service design function
• Engaging with users and understanding their needs
• User-centred design.
• Digital delivery, such as aligned to the Government Digital Service (GDS) Service Standards.
• Agile working.
• Communications to a wide and variable audience.
• Building and maintaining key relationships.
• Strong negotiating skills.
• Change management.

Desirable criteria – You may also have the following experience.

• Supporting a multi-disciplinary agile team.
• Supporting cross-service delivery
• Working with suppliers.
• Interpreting user feedback to inform change.
• Strategic service, or digital transformation involvement.
• Leading discovery and other significant research.

If you like what you have read and think you have the skills and experience, we need then don’t delay, apply today! We get lots of applications for our roles and so we sometimes have to close our posts early. Don’t miss out!

Person specification

Qualifications

Essential criteria

• Able to demonstrate continuous professional development

Experience

Essential criteria

• Two years plus of demonstratable service design experience
• Able to demonstrate working across a multi-disciplinary team structure
• Able to demonstrate experience of direct or indirect line management

Skills and Knowledge

Essential criteria

• Able to demonstrate experience and/or knowledge of agile methodologies and user centred design