Senior Service Designer

The role

For Nexer, service design is an important part of creating user-centred digital products and services that help people to live and work better. We’re seeing more demand for our service design capabilities from our clients across multiple sectors, but especially in our Government work, and are looking for experienced service designers to jump straight on to project work.

You’ll be working in a multi-disciplinary team to understand and map the flow through and between every touchpoint in the services we design. You’ll use your experience to design services that are joined up and effective, from end-to-end, and work with real users and business stakeholders to deliver the best results. You’ll use your energy and enthusiasm to take clients on the service design journey, balancing the requirements of all parties with the real-world needs of those who are using the services.

Your skills

• You’ll have experience of agile, user-centred ways of working and be comfortable working to deadlines with a flexible, adaptable mindset.
• You’ll be confident in leading discovery and alpha (or early stage) project activities, as well as design workshops and mapping activities with clients and users.
• You’ll have experience visually mapping and presenting the ‘as is’ and ‘future state’ of services through user journey maps, service blueprints and similar artefacts.
• You’ll have strong collaboration skills, working with other designers to capture and convey service elements through prototypes or proof of concept deliverables.
• You’ll be confident in presenting, testing and gathering feedback on the artefacts you produce, and be able to work with clients to help them adopt and embed a service design mindset

If you have other design-led skills from research, UX, digital transformation, user-centred design, accessibility or related disciplines, to complement your service design skills, we’d love to hear about those too!

We are looking for someone with a few years’ experience working in a service design role within an agency environment, or within a UK government/public sector role. This might be in your current role, or a previous one, but this experience is important due to the project work we do. If you’ve not worked in either of these environments but can demonstrate a strong understanding and working experience of service design in a directly related area, we’d like to hear from you too.

Working at Nexer

Our team tell us that our flexible working is second to none, and we work in a fully hybrid way. Our office in Macclesfield, Cheshire is our central hub, and we have team members across the UK. We encourage regular get togethers and support meet ups, event attendance and ongoing learning.

We’re an actively inclusive company and care about equity and diversity. We hold ourselves to account through our employee resource groups, ongoing culture work and wide-reaching internal initiatives.