Service Designer

As a Service Designer, you’ll be part of the service design community across the Council, setting standards and leading service design of products and services. You’ll work as part of the multidisciplinary team and partner with service areas, acting as the bridge between transformational goals and the practicalities of product delivery.

The post holder will be working through the entire design and delivery process, from framing problems, understanding and visualising service landscape, improving and reimagining end-to-end service, crafting service details, prototyping service to orchestrating work to support implementation.

Example responsibilities include: 

• Working with other members of multidisciplinary teams, specify and design end-to- end services for our most complex and interdependent services, across all channels: help to define user needs, business objectives, scope, constraints, evaluation and prioritisation of user stories and identification and mitigation of design challenges.
• Work with stakeholders across the organisation to determine service opportunities, and specify effective business solutions, including improvements in information systems, data management, practices, organisation and equipment.
• Work with service areas to map their business flows, inspiring their ambition and helping them to streamline processes as well as understand their interconnection with the rest of the organisation.
• Prototype services and interactions to help service areas understand the possibilities of transformation. Use different prototyping methods for different needs; help services to understand how to make prototypes turn into
• Ensure that views of all parties, including end-users, are fully considered, verified and validated and that appropriate prioritisation is applied to meet business
• Contribute to the iterative design and development process, providing expertise in the optimisation of accessibility and usability, ensuring that solutions meet our Digital Service Standard or equivalent peer review.
• Take part in user research, using data and narratives you learn to better design and iterate services.
• Evaluate and undertake impact analysis on design options taking account of different levels of sophistication for different users (e.g. web-based systems and business systems).
• Build service patterns across the organisation which encompass not just digital service delivery but all channels and methods of access; patterns must balance user need, business need and technology constraint as well as balancing pragmatic design with ideals.
• To undertake all duties with due regard to the provisions of health and safety regulations and legislation, Data Protection/GDPR, the Council’s Equal Opportunities and Customer Care policies.
• Deputise for the Senior Service Designer as
• Carry out any other tasks as directed by the Senior Service Designer