Mid Weight Service Designer

Do you have proven experience of applying human-centred design to create new services or optimise existing ones across difference channels? Then join Shelter as a Service Designer and you could soon be playing a vital role at the heart of our in-house digital team.

A home is a fundamental human need, as essential as education or healthcare. Yet millions of people across Britain struggle on a daily basis with homelessness, bad housing conditions, soaring rents, discrimination and the threat of eviction. So, we are striving for change — with individuals, in communities, across society – and leading the way to a safe home. We need ambitious, best-in-class individuals who are passionate about our cause to join us at this exciting time. This is your chance to play a part in the fundamental change we are striving to achieve.

It’s a particularly exciting time to join our digital team. That’s because we have ambitious plans to grow and evolve it. Our cross-functional in-house team spans front and back end development, UX, content production, social media, analytics and more. We also set the example of best practice discovery and innovation. Put simply, we’re digital leaders, collaborating with others across the organisation to deliver first class content, products and services in an agile, iterative and data-driven manner. And, with a fresh organisational strategy in place, this is an opportunity that’s too good to miss.

About the role

A great chance to shape how our user experience and service design works for Shelter, you’ll be part of the cross-functional product team tasked with creating and improving the services we offer to people who need our help. One day you might be mapping existing holistic user journeys across various touchpoints and channels, the next conducting qualitative research with users or running an ideation workshop with subject matter experts. We’ll also rely on you to analyse quantitative data, validate concepts to create new offerings or collaborate with your team all the way from prototyping to implementation. And, when it comes to acting as a champion for human-centred design on end-to-end services across the wider organisation, again, we’ll count on you.

About you

You’ll be working both independently and with other service designers, UX designers and user researchers to deliver tangible and measurable outcomes for our users. Accordingly, as well as a relevant track record that includes experience in carrying out theoretical, quantitative and qualitative research and communicating findings, you’ll also need to be used to prototyping analogue services and digital products. Proficiency using modern design and the ability to learn new tools quickly will also be essential.

Benefits

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, a comprehensive contributory pension scheme, employee assistance programme, interest free travel and tenancy deposit loans, cycle to work, retail discounts and access to exclusive Shelter fundraising events.

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

To find out more about the role and the benefits of working for Shelter please visit our website. Apply to be part of our team and be the change you want to see in society.

Safeguarding is everyone’s business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

At Shelter, we welcome and encourage applications from everyone regardless of age, disability, gender, ethnicity, religion and sexual orientation. We also encourage applications from people, who have been homeless or have been at risk of homelessness. We are facing diverse problems, so need diverse people to tackle them. In addition to this, we encourage an approach to involving people with personal insight of housing issues and homelessness in our recruitment processes.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.