Service Designer

Your role We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal.

Your responsibilities will include:

• Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation
• Running workshops to solve problems, explore solutions, and formulate ideas
• Designing user journeys and artifacts such as service blueprints
• Building prototypes to test solutions and ideas
• Understanding, interpreting, and communicating user needs
• Making sure that user needs are at the core of product development

Requirements

• Talking about digital products and the GDS Service Standard in a way that people understand
• Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the user
• Experience helping the user-centered design team to work effectively together
• Service design techniques, for example blueprinting, future blueprinting, rapid ideation
• Presenting and influencing decision makers
• Planning and running workshops with stakeholders, end users and/or front line service providers
• Leveraging metrics and user feedback to define and refine services

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.

Additional Skills And Behaviours Skills that would also be useful in this role include:

• Working in an agile environment
• Experience advocating for fully accessible and inclusive services
• Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
• Taking a proactive approach to diversity, equity and inclusion internally and with clients
• The ability to solve complex problems, for example sketching, wireframing, prototyping and usability testing
• Distilling and visualising complex information simply
• Experienced in using Sketch, Figma, Invision or similar design tools

Additional Skills And Behaviours Skills that would also be useful in this role include:

• Working in an agile environment
• Experience advocating for fully accessible and inclusive services
• Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
• Taking a proactive approach to diversity, equity and inclusion internally and with clients
• The ability to solve complex problems, for example sketching, wireframing, prototyping and usability testing
• Distilling and visualising complex information simply
• Experience in managing story development in tools such a as VSTS/Azure DevOps or similar
• Ability to understand complex financial issues combined with deep analytical skills