Service Designer

As a Service Designer at Viable Data, you will be someone who can adapt quickly and easily to the flexible needs of our Central Government customers. You will join one of our high-performing consulting teams where you will play a pivotal role in designing & delivering exceptional digital products and services that directly contribute to the delivery of UK policy, economic growth and security.

Service designers design the end-to-end journey of a service. This helps a user complete their goal and government deliver a policy intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of government.

This role is largely remote with occassional business essential travel.
Requirements
Key responsibilities

• Responsible for designing new services, or updating existing services, to meet user needs, working as part of a wider user-centred design team
• Understand the user’s experience whilst using a product or service.
• The ability to visualise a service including a user’s touch points, overlaid with insights
• Map as-is journeys and creating new blueprints for services and processes across multiple channels

Skills And Experience needed

• An understanding of design thinking and Human centred design
• The ability to design services that meet user needs
• Understand the user’s experience whilst using a product or service
• Public sector knowledge or experience, in particular working with the GDS design system and standards
• Understanding of agile approaches and experience of working in agile teams
• Experience of designing in a policy context