Finance

Service Designer

Archived
Full Time

Vanquis Bank

We are seeking a talented Service Designer to design new and improved services that meet the needs of our customers and drive business success. In this role you will work closely with cross-functional teams to identify opportunities, map customer journeys, and develop strategies that enhance the customer experience.

In your day-to-day role, as a Service Designer you will:

  • Work with technical and business stakeholders and cross functional teams to define project goals, timelines, and deliverables and strategies.
  • Working in partnership with insight and research colleagues to deeply understand our customers: perform research with our customers directly to inform service design decisions and improvement opportunities.
  • Design user-centred end-to-end journeys, build prototypes for services and test effectiveness with customers while meeting business objectives.
  • Inclusive design and accessibility is key to your design process.
  • Establish design patterns and iterate on them.
  • Be able to absorb large amounts of conflicting information and use it to produce simple designs.
  • Continuously monitor and evaluate service design performance and recommend improvements based on customer feedback and industry trends.

What you will bring to the team:

  • Experience of empathic and user-centred design practices.
  • Service design principles and methodologies.
  • User research.
  • Customer experience design and customer journey mapping.
  • Service blueprints.
  • Prototyping.
  • Knowledge of inclusive design principles and designing for accessibility.
Location
London, United Kingdom
Type
Full Time
Industry
Finance
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