Finance
Service Designer
Archived
Full Time
Vanquis Bank
You and Your Team:
We are seeking a talented Service Designer to design new and improved services that meet the needs of our customers and drive business success. In this role you will work closely with cross-functional teams to identify opportunities, map customer journeys, and develop strategies that enhance the customer experience.
In your day-to-day role, as a Service Designer you will:
- Work with technical and business stakeholders and cross functional teams to define project goals, timelines, and deliverables and strategies.
- Working in partnership with insight and research colleagues to deeply understand our customers: perform research with our customers directly to inform service design decisions and improvement opportunities.
- Design user-centred end-to-end journeys, build prototypes for services and test effectiveness with customers while meeting business objectives.
- Inclusive design and accessibility is key to your design process.
- Build prototypes in html code where necessary to validate design concepts.
- Establish design patterns and iterate on them.
- Be able to absorb large amounts of conflicting information and use it to produce simple designs.
- Explain the difference between user needs and the desires of the user.
- Continuously monitor and evaluate service design performance and recommend improvements based on customer feedback and industry trends.
What you will bring to the team:
- Experience of empathic and user-centred design practices.
- Service design principles and methodologies.
- User research.
- Customer experience design and customer journey mapping.
- Service blueprints.
- Prototyping.
- Knowledge of inclusive design principles and designing for accessibility.
Location
London, United Kingdom
Type
Full Time
Industry
Finance
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