UX/Service Designer

• Inform user research activities, ensuring we are targeting the most helpful areas of investigation
• Distil user research findings into design artefacts
• Employ a variety of design methods to develop design options that meet the user needs
• Explore proposed designs with stakeholders
• Develop prototypes for testing
• Develop the content design of prototypes
• Help to design and run virtual and in-person usability tests
• Iterate designs based on feedback from user testing

• Proven work experience as a UX Designer or similar role with a portfolio of design projects
• Agile working. You know about agile methodology and can apply an agile mindset to all aspects of your work. You can work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery. You are unafraid to take risks, willing to learn from mistakes and appreciate the importance of agile project delivery for digital projects in government. You can ensure the team knows what each other is working on and how this relates to objectives and user needs.
• Communicating information. You can communicate effectively across organisational and technical boundaries, understanding the context. You know how to make complex and technical information and language simple and accessible for non-technical audiences.
• Collaboration. You know how to give and receive constructive feedback, facilitating the feedback loop. You can facilitate conflict resolution within teams, ensure the team is transparent and that the work is understood externally.
• Digital perspective. You understand how the digital economy is changing user behaviour and the government landscape. You can make informed decisions based on user needs, available technology and value for money. You know about the wider digital economy and advances in technology.
• Evidence and context-based design. You can visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence. You know how to move from analysis to synthesis and/or design intent. Such skills include: demonstration of the ability to apply logical thinking, gathering and analysing information and evidencing key performance indicators (KPIs).
• Experience of working within constraints. You understand and can work within given constraints (including but not limited to technology and policy, and regulatory, financial and legal constraints). You know how to challenge constraints that can be changed. You can ensure compliance against constraints by adapting products and services where needed.
• Prototyping in code. You understand the limitations of internet technology and why code is important. You can prototype a code, but you don’t need to make production-ready code. You know how to talk to developers and know when to switch code. You understand security, accessibility and version control. You can use ‘what you see is what you get’ tools.
• Prototyping. You can apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs. You understand parameters, restrictions and synergies.
• Strategic thinking. You know how to focus on outcomes rather than solutions and activities. Ability to take the ‘big picture’ view and identify linkages and dependencies between activities
• User focus. You understand users and can identify who they are and what their needs are, based on evidence. You can translate user stories and propose design approaches or services to meet these needs. You can engage in meaningful interactions and relationships with users. You put users first and can manage competing priorities.

Desirable Skills:
• Good understanding of the public sector and central government
• BSc in Design, Computer Science or relevant field