Lead Service Designer

Toyota Connected is a new company designed to redefine the world’s mobility experience. We are delivering customer-focused products that aim to increase our access, convenience and, in some cases, fun!

Toyota Connected Europe is looking for a Lead Service Designer to undertake a project with the Electrification Business, which will include a leading a workshop in Brussles during the engagement.

You will be the championing voice of the customer. Through research and analysis you will understand the complex journeys and many touchpoints that affect the experience of the modern car owner. You will be responsible for designing global-scale applications and services that will enable users to engage with their vehicles in never-before-seen ways.

You will co-create & manage the end-to-end customer experience and service design for critical strategic features. Communicate clearly at all levels of the organisation. Explaining vision, needs and be able to articulate complex systems into manageable services.

If you are results driven, deeply innovative, and interested in working on a team dedicated to delighting and improving the experience of all Toyota Customers, submit your application!

What are we looking for you to bring?

• Host workshops – you will need to be someone who can own the room.
• Have a high-level of experience in the processes for generating insight
• Live and breath user centred design
• Experience working closely with senior stakeholders and garnering customer buy in.
• Ability to explain your thoughts on usability, engagement, business / user needs and effectiveness
• You are familiar with Figma, Miro, Airtable etc.
• A high level of business and market awareness, with excellent communication, influencing and organisational skills

What would really make you stand out?

• Knowledge of automotive UX, Interaction design and software development is a big plus.