Senior Service Designer

As Senior Service Designer you will be assigned to the Core Platform area, where you’ll be focusing on the end-to-end service of our Enterprise Platform. You will be accountable for researching and documenting full processes on various granularity levels whilst working with other designers and cross functional partners to ensure an industry-leading overall client and internal operational experience.

You will join a globally distributed team, and you’ll work on a compelling global client offering. You’ll keep skills fresh and be able to share best practices, technical trends and developments with the wider team.

RESPONSIBILITIES

• Conduct user and market research, mapping the client’s current processes and identifying the desired flow
• Research and communicate to wider team the client’s eco-system in which they operate and help ideate how we can improve our offering
• Identify user types, scenarios, journeys, flow/decision maps and produce relevant documentation to convey this vision
• Participate in and lead ideation workshops with cross-functional teams
• Generate storyboards and diagrams and/or define the structure for design artefacts to be produced
• Understand how we can utilise Ticketmaster’s brand identity and terminology across the user flow so that it is translated into an intuitive and stylish experience
• Work with the Analytics and product management teams to drive measurable UX decisions
• Understand long-term vision and strategic business goals of the department
• Keep skills fresh and be able to share our best practices, technical trends and developments with team

REQUIREMENTS

• Thorough grounding in principles, methodology and practices of service design with proven hands-on experience in a working environment, i.e. UX design, UX research, interaction design
• Experience working on SaaS or complex multi-app platform will be a strong advantage but not a must
• Ability to drive a range of innovative and compositionally strong design solutions
• Fully conversant in one or more industry software
• Ability to think creatively and present concepts clearly to stakeholders and team members
• An understanding of capabilities and limitation of technologies that are used to create powerful interactive experiences
• A strong understanding of best/tried and true as well as current trends in UX/UI practices and cross-platform development

YOU (BEHAVIOURAL SKILLS/COMPETENCIES) 

• Strong analytical and creative problem-solving skills
• A passion for interaction and customer involvement
• Excellent written, verbal communication and presentation skills
• Ability to work on multiple projects simultaneously
• Proactive in learning and being fluent in latest UX trends and technologies
• Have excellent verbal and written communication