Senior Service Designer
Synechron
Synechron are looking for a Service Designer who is passionate about design thinking and excels in a multitude of different disciplines with an excellent working knowledge of others. Brining in a diverse and passionate approach, you’ll be a strategic and empathetic thinker who can craft services based on deep user understanding.
As Service Designer you will contribute to various outputs on projects which will range from stakeholder workshops, research and service definition and be part of mapping and implementation for various types of users.
- Collaborative approach between teams, delivering digital output of the highest quality
- Leading research on both qualitative and quantitative methods
- Working with the client to extract requirements and educate on design thinking
- Synthesis of research into tangible outputs played back in a consumable manner
- Articulating and presenting creative ideas to teams and clients
- Maintaining high standards and ensuring only the best work is released to the client
- Working closely with senior staff to improve your skills in all areas of digital
- Staying on track with emerging design trends (events and community engagement)
Job requirements
- Workshop facilitation
- Planning and execution of service design outputs; blueprint mapping, journey mapping, flows, personas, empathy maps, stakeholder maps and more
- Use of whiteboarding tools (i.e. FigJam, Mirro or the like)
- Strong written and verbal communication skills
- In-depth service design capabilities
- Great stakeholder management and relationship building
- Ability to learn and improve your skills in a fast-paced environment
- The ability to keep a cool head and meet deadlines
- Problem solving skills
- The ability to think creatively and deliver clever concepts
- The foresight to put themselves in the shoes of the user
- Meticulous attention to detail
- Significant technical experience in design thinking best practices
- The ability to spot problems in all areas of design thinking before they arise
- Over 4+ years’ experience in a similar role, within the financial services industry preferred
- Digital innovation mindset, with the ability to challenge the norm, backed by findings
- Pro-active and incredibly creative with outside the box thinking
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