Service Designer

We’re looking for a Service Designer to join our multidisciplinary team designing and delivering innovative digital products and services for our Government and Private Sector clients.

You’ll be a great listener and communicator with a creative, structured and logical approach towards understanding problems and designing inclusive, human-centred experiences.

We’re specifically looking for a pragmatic team player with an appreciation of both business and user needs, who’s keen to develop their ‘T-shaped’ skills and is not afraid to take on new challenges

User-centred design

• You understand user-centred design activities at all levels, from the ‘big picture’ through to detailed interaction, visual, content and information architecture design.
• You’re able to understand, facilitate and communicate a vision of change from both business and user perspectives.
• You’re experienced in mapping service experiences and defining changes to meet user and business needs.
• You’re experienced at rapid prototyping to test, iterate and validate solution designs.
• You’re able to produce concise artefacts (e.g. personas, journey maps, blueprints, user stories) to help communicate user and business needs.
• You’re experienced at working with agile development teams and stakeholders to co-design products and services to meet user needs.
• You’re also able to support and coach teams and stakeholders in the use of user-centred design and agile methodologies.
• You advocate for and ensure high standards of usability, accessibility and inclusivity for products and services.
• You have a detailed understanding and experience of working to the Government Service Standard. (essential)

Research and analysis

• You know how to map and engage with different stakeholder groups.
• You’re able to carry out user research across internal and external user groups, utilising different research methods as appropriate.
• You’re experienced in the analysis and synthesis of qualitative and quantitative research data and findings, and are able to communicate insights in an engaging and concise way to engage stakeholders in data-informed decisions.
• You can define key metrics and measurements used to evaluate the impact of products and services and inform ongoing enhancements.

Communications and productivity

• You have excellent verbal/written, listening and facilitation skills and are confident in communicating with stakeholders at all levels.
• You have the technical literacy to understand (at a high-level) technical processes, concepts and constraints.
• You have the ability to recognise and work within project constraints, supporting colleagues to ensure delivery of value to the client and their users.
• You’re keen to support the development of Solirius’ internal culture, tools, processes and growth opportunities.