Service Designer

Salary: London: £42,319 to £52,899/National: £35,638 to £50,889 depending on skills and experience
Contract type: 2 Permanent and 5 2 year fixed term appointment
Grade: Band Bc
Number of open roles: 7
Location: London/National
Hours: 37 hours/week (42 hours incl. lunch)
Working pattern: flexible working, full time, part time
Closing date for applications: 14th October 2020

Introduction

These are exciting times at MOJ Digital and Technology. We have a clear vision – to develop a digitally-enabled justice system that’s better and simpler for everyone. We’re looking for talented people who are passionate about this mission and ready for the challenge.

You’ll be welcomed into a thriving design community and into multidisciplinary teams, alongside user researchers, business analysts, product owners, delivery managers and developers to deliver world-class, user-centred services.

As well as doing great work, we’re creating a place that’s great to work in. We offer brilliant training opportunities, excellent kit and support from expert colleagues. On top of that, you’ll find flexible working, an inclusive culture and a place where your opinion is valued.

The role

We’re looking for service designers to join several different teams across MoJ Digital and Technology. We’re designing services to handle staff rostering across hundreds of prisons and probation sites, replacing back-end court systems, rethinking the HR and finance tools that support more than 70,000 staff across the justice system, and imagining what our workforce of the future could look like. We’re leading a first-of-its-kind cross-government effort to consider the holistic, end-to-end experience of Prison Leavers — working hand in hand with the public sector, private sector, and civil society to imagine new ways of solving complex problems.

Our teams are driving digital transformation at the heart of government, exploring how we can break down barriers between government departments, between departments and the people they serve, and between policymakers and operational staff.

Responsibilities

• Analyse & interpret user needs and business objectives in highly complex service areas
• Develop design concepts and service blueprints that help reimagine how services can be delivered end-to-end
• Facilitate design workshops with the team, senior stakeholders and users
• Rapidly design and test digital prototypes with users
• Contribute to developing best practice through our Design Community of Practice

Skills and Experience

Essential:

• You have a strong grounding in user-centred design, from concept to final delivery. You know which tools, process or methods to use and how to bring a delivery team along with you.
• You can listen to the needs of technical and business stakeholders, and interpret them in a way that is clear for both audiences. You know how to manage stakeholder expectations and navigate difficult discussions.
• You know what good public services look like end-to-end, and how to design digital and non-digital services in an inclusive, accessible way.
• You create high-quality, compelling design concepts and artefacts such as service maps, models and blueprints.
• You are experienced in paper, digital, and tangible prototyping.
• You understand the way the internet works and are responsive to changes in technology, adapting your concepts and approach accordingly.
• You understand agile and iterative ways of working to address complex problems, and can support others in the team to learn how to work in this way.
• You are a strong team player who knows how to work with and get the best out of a team.

Desirable:

• You have experience designing public services.
• You can confidently work with developers and understand security, accessibility, version control and hosting.
• You have experience designing in technical environments.

What to expect from our application process

Candidates MUST submit the following:

• a current and relevant CV, including a link to a portfolio showing your relevant work (if you don’t have a portfolio online, please upload it to Google Drive and include a link to it in your CV);
• a Cover letter (1 page max) outlining why you are interested in the role and how you meet the essential skills and experience required;

Through shortlisting applications and at interview we will be assessing how you meet the skills and experience outlined in the job description. We look for people who exhibit the core civil service behaviours:

• Leadership
• Communicating and influencing
• Working together
• Developing self and others
• Making effective decisions
• Delivering at pace
• Seeing the big picture
• Changing and improving
• Managing a quality service

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

Note: due to the volume of applications we receive we are unable to provide feedback after the CV review (sift) stage.

Salary and working arrangements

If successful, the salary we offer you will be within the advertised range and will depend on the skills and experience you demonstrate at the interview. Therefore in your cover letter it would be helpful to the hiring teams if you can indicate your salary expectations and if possible your notice period.

Benefits:

• Flexible working options — working from home or remotely, working part-time, job sharing, or working compressed hours — we have people doing it and are happy to discuss further
• Lots of training and development opportunities
• A civil service pension with an average employer contribution of 22%
• 25 days annual leave (plus bank holidays), and an extra day off for the Queen’s birthday.
• Great maternity, adoption, and shared parental leave, with up to 26 weeks leave at full pay, 13 weeks with partial pay, and 13 weeks further leave. And maternity support/paternity leave at full pay for 2 weeks, too!
• Bike loans and secure bike parking (subject to availability and location)
• Season ticket loans, childcare vouchers, and eye-care vouchers.

Things you need to know

Security and Immigration checks

Successful candidates must pass a disclosure and barring security check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check.

Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules.

If you’re applying for a role requiring security clearance please be aware that foreign or dual nationality is not an automatic bar. However certain posts may have restrictions which could affect those who do not have sole British nationality or who have personal connections with certain countries outside the UK.

Nationality requirements

Open to UK, Commonwealth and European Economic Area (EEA) and certain non EEA nationals. Further information on whether you are able to apply is available here.

Eligibility

Candidates in their probationary period are not eligible to apply for vacancies within this department.

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles.

The Civil Service embraces diversity and promotes equality of opportunity. There is a guaranteed interview scheme (GIS) for candidates with disabilities who meet the minimum selection criteria.

Contact point for applicants – for further information regarding this role please contact MoJ D&T Recruitment.

Further information

All Civil Servants will adhere to the ‘Civil Service code’, which outlines the Civil Service’s core values, and the standards of behaviour expected of all civil servants in upholding these values.

Note for current Civil Servants: If successful, the salary offered would normally be determined by applying the MoJ salary progression rules. If the appointment is on level transfer your substantive salary (excluding any allowances) will remain unchanged, unless it exceeds the maximum stated within the MoJ pay band, and unless your current salary is below the relevant MoJ grade minimum. If the appointment is on temporary or substantive promotion the salary will be increased by the appropriate promotion percentage or moved to the minimum of the relevant MoJ grade minimum, whichever is the greater.

Note for non Civil servant applicants: This post is open to UK Nationals, Commonwealth Citizens, EEA Nationals of other member states and certain non-EEA family members. There must be no employment restrictions or time limit on your permitted stay in the UK.