Service Designer

Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer, and the great community we’ve built. Want to join them?

Role Description

The successful candidate will:

Provide clear visibility of the end-to-end service experience

Input to and influence the future of the service experience

Provide guidance in user needs-based design, design research, design

thinking, and service design to senior stakeholders and product owners

Contribute to the user research and design streams

Ensure design consistency and integrity across products and projects

Drive innovation and affect change to enable our clients to provide

outstanding service experiences

Exploit current and emerging trends to identify and lead improvements to

existing services as well as introduce innovative and industry-first service

experiences

Contribute to the development and continual enhancement of products

Communicate credibly with a wide range of digital delivery disciplines and

talent both internally and externally

Comply with all confidentiality and non-disclosure policies and/or

agreements and ensure security of information at all times

Required Experience

Experience in a relevant role either agency or client-side

Proven track record of leading user research and design for large

multichannel projects

Experienced in defining the service design approaches including

methodologies and deliverables

Skills

The following are the required skills:

Expert understanding of information architecture, interaction design, visual

design and prototyping

Expert knowledge of qualitative research methods

Sound knowledge and understanding of quantitative research methods

Sound awareness of business and project constraints as they apply to the

design of a service

Ability to influence broadly and communicate effectively at all levels

Highly capable of effective prioritization of tasks and personal time

management

A sound understanding of Agile delivery methodology

The following are desirable skills:

Experience of working in a full-service digital agency environment

Degree in Interaction Design, Product Design, Industrial Design, Graphic

Design, HCI/Usability, Cognitive Psychology or related field

Guidance for applying for this role

Ensure you include a portfolio with examples of your work

Additional info:

Kainos is a professional services organisation with clients spread across the globe and we deliver projects both from the client site and from our offices. While we will attempt to base you on projects near or at your contracted office location, you need to be willing to travel to client sites and spend time away during the week if it is required.

Given the range and nature of work that we carry out for our clients, all Kainos employees are required to possesses up to date security clearance (Basic Disclosure, Access NI, etc), if you do not already possess this, you will be asked to apply for it prior to joining Kainos.

WHO YOU ARE:
Our vision is to enable outstanding people to create digital solutions that have a positive impact on people’s lives. Our values aren’t abstract; they are the behaviors we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge, and experience. These values, applied collectively, help to produce an outstanding Kainos person, team, and culture.