Service Designer

As part of our growing commitment to the digitisation of the built environment, innovation in digital engineering and design, and the rising importance of information and data in the construction sector we are looking to find new talent to support our growing team driving technology onto the country’s most exciting infrastructure programmes.

As one of the largest infrastructure consultancies worldwide, we work with our clients to deliver transformative projects.  From the development of organisational benefits and business cases to support process digitisation, to building new open-source tech to power London’s planning system, to the application of user-focused discovery and service design to help one of the UK’s largest water companies build and operate a digital twin of their asset – we have a vision for change. Our Digital Futures Programme is a global initiative focused on transforming how our business delivers traditional design, as well as creating the new, such as digital twins, smart cities, automation products, and novel applications of computer vision and data science.

We are looking for exceptional individuals who demonstrate delivery excellence, innovation, creativity, and a customer focus to work with us helping our customers to change how they do business. Whether that’s applying artificial intelligence to road maintenance, working with a major airport to define how manufacturing approaches could change how they deliver their new assets, or working creatively to define the future of utilities,

We love different – economist data scientists, architect manufacturing grads, computer scientist civil engineers, and everything in between, and encourage applications from individuals who feel passionate about the future of our sector. You will be motivated, excited and a team player.

If you don’t feel you quite meet the specification, please get in touch and share a CV. We recognize that application of skills like yours in this sector may mean you have an interesting path and history – we’re keen to hear from a wide & diverse range of individuals. We are recruiting across numerous roles related to the digitisation of the built environment and are always open for a coffee and a chat.

Responsibilities include:

• Take a lead role in the delivery of innovative service and product design projects into our clients.
• Collaborate internally and externally to develop and launch services and products for our clients and ourselves.
• Plan and deliver workshops with internal and external stakeholders.
• Create and maintain project plans in support of service / product launches.
• Working across the broader business to ensure successful discipline integration around Service and Product design.
• Stay informed of developments within the wider business and identify opportunities for transfer of tools, knowledge and skills.
• Deliver quality design work and inspire the client towards these standards.
• Design and facilitate research and insight programmes, experiments and design sprints.
• Create detailed user journeys and service blueprints that could scale.

Requirements:

Technical & Experience:

• Experience of service design. product development, digital transformation, and/or customer experience design.
• Experience of getting involved in multiple stages of the product and service design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs. Ideal expertise would include in a software or technology space.
• Experience of facilitating workshops, design sprints and ideation sessions.
• Drive to proactively identify and implement improvements to the way we work.
• Ability and drive to engage in and encourage feedback activities.
• A strong understanding of user-centred design.

Behaviours:

• Intensely collaborative, understanding that Atkins, our supply chain, our partners in delivery, and our clients are one team – you are the voice and champion of that whenever you represent our business.
• Commercial awareness, ability to tailor strategy and technical requirements to company demands.
• Confident leading and working as part of a team with good interpersonal skills.
• Strong verbal and written communication skills.
• Must be a self-starter, autonomous but able to work effectively with the wider team.

Nice to Haves:

• Experience of service design within sectors relating to technology, engineering or construction.
• AGILE SCRUM Master Accreditation or similar.