Service Designer

Role overview

Profusion is a leading provider of data and marketing services, ranging from consultancy advice, through to the creation and execution of innovation projects and marketing campaigns.

We specialise in helping retailers, FMCGs, SMEs , financial services businesses and Government Departments to grow using the power of data science. Our partnerships with universities and leading organisations enable us to bring the best academic thinking into the solutions we offer our clients.

We are looking for an experienced Service Designer to work within our Government client on a 6 month contract, either on an interim or FTC basis. This contract falls OUTSIDE of IR35.

Do you have the skills to fill this role? Read the complete details below and make your application today.

Service Design / User Journeys / User Flows / Experience Maps / Sketch / Agile Working / Prototyping / User Focus / Data Flows / Technology Flows / Pain point Mapping

Key responsibilities

• Take an overall perspective on business issues, events, activities and discuss their wider implications and long-term impact. This could include determining patterns, standards, policies, roadmaps and vision statements with focus on outcomes rather than solutions.
• Apply technical knowledge and experience to create or design workable prototypes, both programs and physical outputs (using tools such as Adobe XD or similar).
• Provide Business Analysis/architecture support to the development of the programme portfolio. Capture, analyse organisational design, business processes and data sources.
• Create visual diagrams/maps/blueprints to inform as-is and to-be processes, systems, connections, data flows and APIs.
• Visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence.
• Understand technical complexity and risks, run collaborative design activities, influence others and build consensus.
• Make informed decisions based on user needs, available technology and value for money.
• Understand security, accessibility and information governance constraints.
• Act as the liaison between business operations and project delivery (Design and IT).
• Experience in working in agile environment with iterative approach to deliverables.