Service Designer

You’ll be responsible for delivering against our multidisciplinary approach to designing and launching products, services and businesses – some of the bravest projects our clients have ever launched. You’ll also be a part of advancing our approach, helping to grow our culture, and partnering with and inspiring our clients. Our service design team is an incredibly talented bunch of hybrids and this is something we embrace. The team consists of people with a background in design, complex digital transformation, organisation change and design, strategy and business analysis. We know that unicorns don’t exist but we do like hybrid designers who span multiple areas of service design, often with particular strength in one or two of these areas, and especially those who have been a part of teams who have launched services to market, or who have worked on services in-market. We’re flexible about what your experience is and appreciate that at this level you will still be exploring and building up your core set of skills.

You can

• Support the delivery of complex service and product design projects
• Work within multi-disciplinary teams to design, prototype and build multi-channel services
• Deliver quality design work and inspire the client towards these standards
• Design and facilitate research and insight programmes
• Facilitate experiments and design sprints
• Create detailed user journeys and service blueprints that could scale
• Understand supporting systems and organisational structures
• Design new services from scratch
• Contribute to advancing design approach
• Collaborate with clients to successfully influence long-lasting change
• Take an active interest in our service design Community of Practice and industry and regularly share your work and ideas with the broader team and community.

You have

• Experience of getting involved in multiple stages of the product and service design process, from initial analysis, workshops, sketches, ideas and concepts through to user research, prototyping and the final delivery of designs
• Experience of service design work that goes beyond the strategy and includes piloting and taking services live would be nice to have
• A strong understanding of user-centred design
• Some experience of facilitating workshops, design sprints and ideation sessions
• A focus on process and proof. Testing and iterating must be an inherent part of your approach
• The drive to deliver great work
• A natural curiosity to learn from those around you and to seek out opportunities The instinct to ask regular questions and approach your team to discuss challenges along the way
• Comfort participating in sessions with clients
• Buckets of positivity and a “can do” attitude.