Service Designer

As part of the strategic Neo team, spread between Paris, London, Munich, Berlin and Dubai, we are looking for a talented Service Designer with experience of designing for digital products and services, preferably in the financial services platform product space. You will help to map our multi-channel product and service environment adding new capability to our growing design centre of excellence. You will be a creative and analytical thinker who is able to understand user needs and see the opportunities contained within the challenges of our organisation and market. You will have a strong portfolio of service design projects and be able to talk about your role in them.

On a daily basis you will:

• Work with digital and technology colleagues, taking a top to bottom, front to back approach to design better digital banking products and services.

• Document service journeys, getting under the skin of what Customers and Colleagues are trying to accomplish, and use your understanding of our underlying platforms and systems to drive better product and service outcomes and experiences.

• Gather user needs and map interactions across team boundaries – taking a multi-channel approach to your design based on analysis of research findings, data, and insight gathering.

• Participate in design discussions with teams and stakeholders.

• Identify measures to track the impact of changes across channels.

• Create and maintain maps of our product journeys, create service maps and blueprints.

• Support Design Leads, researchers and other senior design team members.

We’re interested in hearing from you, if:

• You can demonstrate an evidence-based approach.

• You have created high-quality digital product and service design deliverables, including personas, experience maps, service maps, insights packs, user flow maps, and service blueprints.

• You have experience of gathering user needs and designing digital products and services that support those needs, especially in highly complex service and product areas.

• You have experience of analysing pain points within digital services and products and communicating and sharing design solutions that fulfil user needs and promote good business outcomes.

• You can conduct research and business analysis to inform our design decisions.

• You can lead workshops and collaborate with senior stakeholders.

• You are the kind of individual who is able to easily “get customers and colleagues to talk”.

• You work confidently, collaboratively and closely with others.

It would also be desirable but not essential for you to have:

• Strong understanding of lean and agile methodologies.

• Design-related degree or ability to show how other degree/experience relates to role.

• Eager to understand our organisation using design to solve customer and business problems.

• Experience working with our software suite: Miro, Figma, Zeroheight, Protopie, Axure, Optimal Workshop, Lookback, Sketch, Adobe CC, Adobe XD.

• Fluent in another language: French, German or Arabic.