HR

Service Designer

Archived
Full Time

Vesta

A lead service designer is an expert practitioner who influences and mentors others. At this level, you will be expected to:

  • work with service managers and programme directors to develop design concepts
  • set direction, assure the quality of design delivery across teams and lead multiple or highly complex services

Skills needed for this role

  • Agile working. You know how to coach and lead teams in Agile and Lean practices, determining the right approach for the team to take and evaluating this through the life of a project. You can think of new and innovative ways of working to achieve the right outcomes. You are able to act as a recognised expert and advocate for the approaches, continuously reflecting and challenging the team. (Relevant skill level: expert)
  • Communication skills. You can mediate between people and mend relationships, communicating with stakeholders at all levels. You know how to manage stakeholders’ expectations and facilitate discussions across high risk and complexity or under constrained timescales. You can speak on behalf of and represent the community to large audiences inside and outside of government. (Relevant skill level: expert)
  • Community collaboration. You know how to work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks. You can use your initiative to identify problems or issues in the team dynamic and rectify them. You can pull out issues through agile health-checks with the team to provoke the right responses.
  • Digital perspective. You have the ability to apply a digital understanding to your work. You can identify and implement solutions for assisted digital. (Relevant skill level: practitioner)
  • Evidence– and context-based design. You know how to design systems for use across multiple services and can identify the simplest approach out of a variety of approaches. (Relevant skill level: expert)
  • Experience of working within constraints. You can work with and challenge senior stakeholders. You know how to prioritise and mitigate constraints and can turn them into an advantage. You can adapt the approach depending on the constraints. (Relevant skill level: practitioner)
  • Facilitating decisions and risks. You can make and justify decisions characterised by high levels of risk, impact and complexity. You know how to build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can be trusted by senior risk owners as an expert in security. You can apply risk methodologies at the most complex levels of risk and guide others in applying risk methodologies in proportion to the risk in question. (Relevant skill level: expert)
  • Leadership and guidance. You can change organisational structures to fixable and sustainable designs. You know how to lead on the strategy for the whole organisation, marrying business needs with innovative analysis. You can make and justify decisions characterised by high levels of risk, impact and complexity. You know how to build consensus between organisations (private or public) or highly independent and diverse stakeholders. You can solve and unblock issues between teams or departments at the highest level. You understand the psychology of a team and have strong mediation skills. You can coach the organisation on team dynamics and conflict resolution. (Relevant skill level: expert)
  • Prototyping in code. You can write HTML and add new tags. (Relevant skill level: working)
  • Prototyping. You are experienced in using a variety of methods of prototyping. You know how to share best practice and can coach others. You can look at strategic service design end to end. (Relevant skill level: expert)
  • Strategic thinking. You can lead the design and implementation of strategy, directing the evaluation of strategies and policies to ensure business requirements are being met. (Relevant skill level: expert)
  • User focus. You know how to give direction on which tools or methods to use. You are experienced in meeting the needs of users across a variety of channels. You can bring insight and expertise in how user needs have changed over time to ensure these are met by the business. You know how to apply strategic thinking in how to provide the best service for the end user. (Relevant skill level: expert)
Location
, England, England
Type
Full Time
Industry
HR
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