Service Designer

What we need from you

Key responsibilities

• Lead and oversee a multidisciplinary team to scope, design and validate services
• Be user centered; identifying, using and encouraging design-led and agile methods
• Work closely with design team to inform design direction and key product decisions
• Identify and prioritise user needs
• Develop user journey maps and service blueprints to engage, test and story tell
• Build and test prototypes; digital and analogue
• Understand and consider constraints (technology, regulatory, financial and legal) to develop services which are viable, feasible and desirable
• Guide effective decision making, clearly explaining how and why decisions have been reached (understanding real business issues and wider sector implications)
• Stay focussed on outcomes rather than solutions and activities
• Proactively solve issues and unblock problems, driving the team to deliver with empathy
• Manage risk and multiple dependencies across the team and business as a whole
• Communicate progress, key learning and intent across the project

Experience

• Experience working as a senior service designer within complex digital systems (ideally in healthcare)
• Designing new end to end digital services, as well as improving existing services
• Experience of applying user centered methods including user research, strategy, planning, blueprinting, user mapping and prototyping
• Experience of prototyping digital services, which use and rely on rich and substantive data and content (ideally in healthcare)
• Advocating for design methods to engage and bring key stakeholders along the design journey
• Communicating ideas clearly and simply
• Experience of working with agile methods and tools in fast paced environments
• Experience of, or exposure to, product ownership