Service Designer

Service Designer – 5 month contract – previous experience with the government sector is required for this role.

About us

Transform is a Technology and Data consultancy that defines, designs, builds, and operates products and services for our customers.

We work with our clients to optimise, accelerate, and transform their digital, data and technology programmes, from augmenting teams to defining and delivering new services and operating models. We deliver outcomes not outputs, building capability in client organisations.

In the public sector, we wrote the DirectGov review for Martha Lane-Fox in 2011, a report that helped start the revolution towards User Centred and Agile methods for delivering services. Since then, we have designed and built over 50 public sector services, helping our clients pass over 90 Government Digital Service assessments.

In the private sector we operate in multiple sectors with a strong focus on retail, financial services and automotive. We help our clients define their digital and data strategies, and then design, build, and operate them in cost-effective and user-centric ways.

We are part of the Next 15 group, a multi-national organisation spanning over 25 brands. We combine the financial robustness and breadth of services of a large organisation, with the nimbleness and innovation of a smaller brand.

Find out more at: www.transformUK.com

Service Designer – 5 month contract

We are looking for Service Designer to join us on a contract position, working on one of our government digital transformation projects.

key responsibilities

• Using analytical and visualisation skills to help frame whole problems for users and organisations – as-is and to-be states
• Facilitating design thinking through workshops with users, industry bodies, senior leaders and other stakeholders to help envision, plan and deliver future-state service designs
• Using service design artefacts, participatory design and holistic thinking to pull together, collaborate with and convene research, content design, product, business analysis, data analytics, technical design, behavioural insight and policy, to deliver end-to-end services
• Prioritising user needs and behaviour to underpin and drive design decisions.
• Analysing failure within a service and identifying root causes which can be resolved or documented for future learning.
• Working in partnership with both in-house teams and other suppliers to achieve a shared outcome.
• Where necessary working in partnership with other disciplines and if necessary supporting delivery of user research, UXD and content design