Service Design – Principal Consultant
Amey
The role
As a Principal Strategic Consultant, you will join the newly created Service Design team at Amey Consulting, to help create new opportunities for the continued growth in this area. As a senior practitioner in user-centred design you will connect multiple work streams and simplify complex problems into continuous, compelling and cohesive service designs. You will develop solutions across whole services, including the non-digital parts, that meet user needs and policy/programme objectives. You will apply Service Design thinking to the Infrastructure sector and will feed into our ongoing projects, including those with Highways England
In a typical week you will:
- Play a major role in winning Service Design work for Amey Strategic Consulting.
- Manage the delivery of a programme of work in relation to the Service Design offering.
- Take ownership of, and lead projects or programmes of work for your client accounts.
- Feed into Amey’s approach for its Service Design offering and developing new Service Design propositions for clients.
- Use agile methodology to test service ideas by running experiments at different levels of sophistication, from early solution hypotheses to prototypes and full-blown
- Conduct user research and run workshops as required.
We want to hear from you if:
- You’re qualified to Bachelor degree or higher
- Have project/ Programme Management experience producing and/or delivering Target Operating Models
- Have experience managing the delivery of large programmes of work and implementing new services.
- Have expertise and deep knowledge of Design Thinking, user research and UX tools and methodologies (Service Blueprint, User Journeys, User Personas).
- Have strong visual design communication skills (e.g. sketch note, wireframing, service mapping interaction design, verbal and written) with an ability to produce high fidelity visual output for clients, documents, presentations, or workshop materials.
- Have knowledge around the methodologies of change management and experience in delivering large bodies of change.
In return:
Our rewards make us better people here at Amey Consulting. If you’re happy, you’ll think better. It’s a simple formula but one that puts your wellbeing as a top priority, that’s why we’ve worked hard to build a reward and benefits program that puts you first, including;
- Competitive salary
- Flexible working arrangements available
- Exceptional development and progression plan
- Contributory Pension Scheme
- Bespoke Talent Framework
- Minimum 24 days holiday + Bank Holidays
- Additional Leave Purchase Scheme
- Amey Rewards Portal including healthcare, dental and childcare vouchers
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