Service Design Intern

Service Designers are responsible for the design of systems made of people, digital, and physical touchpoints. They orchestrate value exchanges among them in ways that make the system sustainable for both the users and providers.

As a Service Design Intern, you will support teams on client-facing and internal projects. You will learn by doing, with guidance from experienced practitioners, who will help you understand and deliver the service design activities assigned to you, in the context of interdisciplinary projects.

Project teams rely on Service Designers to:

• Drive the design of systemic interventions in complex, multi-partner ecosystems
• Champion visual frameworks – like journey maps, service blueprints, ecosystem maps – that help bring clarity to complex challenges in human behaviours, relationships, workflow and processes, and drive decision making
• Drive contribution and alignment from multiple stakeholders, whether clients, third-party or larger ecosystem player
• Utilise experience prototyping techniques like desktop walkthrough and role playing that help test and validate service components and to convey value propositions
• Advocate service providers as much as service users

On a typical project you will support activities including:

• Map existing service ecosystems and service delivery processes
• Plan, conduct, and synthesise research with existing/potential service users and existing/potential service providers (front and back-end)
• Identify frameworks best suited to project needs and emerging insights along the service delivery, for front and back-office processes (e.g., customer journeys, service blueprints, ecosystem maps) that include metrics to help monitor service performance through time
• Orchestrate and lead co-creation workshops with clients, partners, and customers to drive the analysis of current services and the design of improved/new services
• Frame and consolidate service value propositions for service users and service providers
• Orchestrate service test sessions using prototyping tools and techniques (digital/physical mock-ups of touchpoints, service scripts, pilot protocols etc.) with users and providers to validate service components and define detailed service requirements
• Support client organisations in the implementation of new services, co-organising employee trainings using service playbooks and simulations of detailed service processes

We want you to have:

• Recently completed, or will complete within 1 year, a university degree in Service Design or a related design or business discipline
• A robust practical and theoretical grounding in service design through your studies and professional experience
• Well-developed core design skills, demonstrated in your portfolio of recent work
• Willingness to quickly learn and grow your service design skills on the job
• Ability to present and clearly explain your work to others
• Experience collaborating in multifunctional teams
• Proficiency with contemporary design and prototyping tools and methods
• Affinity with frog’s values, and a passion for creating services that meet peoples’ functional and emotional needs
• Business level ability in English

It would be a bonus if you had:

• Experience working in a variety of organisations (start-up, corporate, agency/consultancy)
• Academic, professional, or life experience from outside the design field that enriches your perspective as a designer