Senior Service Designer

Are you looking to return to the workplace after an extended career break?
For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role
We’re expanding fast, so we’re looking for people who are, by which we mean natural initiative-takers who bring out the best in others, are brilliant listeners and can grow our business without compromising standards, integrity or culture.
You will work with outstanding digital talent across disciplines to innovate and create great solutions for iconic brands.

Your Specific Responsibilities Will Include

• Applying a research-based, design-led approach to scoping and solving complex challenges
• Scoping and planning Service Design projects, with the support and review of your team lead
• Leading research and design activities across the design process, including:
• Qualitative and quantitative user research
• Gathering and analysing relevant operational data
• Developing personas, journey maps and service blueprints
• Running codesign sessions with users to develop solution
• Creating low fidelity prototypes to test service concepts for a variety of digital and non-digital

touchpoints

• Testing service concepts and gathering feedback
• Thinking strategically, to assess how service concepts meet strategic / commercial / policy goals, and fit within relevant constraints
• Playing an active role in planning and running client and internal workshops, facilitating discussions with multidisciplinary teams
• Communicating research findings and design concepts accurately and effectively, to both technical and non-technical stakeholders
• Reviewing and constructively critiquing others’ design work, providing effective design feedback, and mentoring / developing more junior team members on projects
• Considering accessibility and ethical factors throughout research and design
• Detailed understanding of agile delivery methodologies
• Advocating for design-led service transformation, and the design process as a whole
• Owning key client relationships
• Actively building professional relationships with colleagues and clients to increase your network and broaden your knowledge base within design
• Monitoring and building a point-of-view on relevant design, industry and technology trends
• Supporting the Service Design team, and the wider XD Studio, in the creation of client-ready presentations and proposals to secure new work
• Actively contributing to the wider XD studio, by participating and leading community events and activities outside of project work
• Contributing to the development of our XD Studio’s design methods and tools
• Manage diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice
At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location
Through our studios spread across the globe, we help our clients imagine, deliver and run the future, through from customer research right through to implementation. And we love doing it.

This role is based in our airy and bustling offices in Clerkenwell, London, with its legendary coffee machine and model train track, you’ll also have a chance to work with clients throughout Europe and beyond.

Work Pattern

This is a permanent contract opportunity. The role can be worked on a full-time basis.
Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your Professional Experience

Overall, you’re an ideas person and problem solver as well as a hands-on doer – that’s important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives. If you have an interesting or unusual mix of skills yourself, even better.

• Experience applying a range of design skillsets (research, ideation, prototyping) at the level of an end-to-end service and experience
• We’re looking for someone with considerable experience in financial services
• The ability to understand and articulate how an end-to-end user experience is supported and enabled by people, process, and technology
• A passion for learning about the world, human behaviour, and the motivations that lie beneath the surface
• The practised ability to tie observations from research to recommendations and actions
• Comfort with ambiguity and experimentation
• The ability to work in dynamic conditions, and transition quickly between collaborative and individual work
• Compelling written and spoken communication
• Strong planning, organisation and documentation skills
• An interest in multiple design disciplines and approaches, and the ability to quickly dive into a new domain or process
• A collaborative nature, drawing motivation from effective teamwork

Your service line: Consulting
Our people and the way we work are the two things that set us apart in the consulting universe. For us, collaboration is fundamental to success, along with an unrivalled depth and breadth of expertise. We work closely with our clients and each other, at every stage of every project, solving our clients’ trickiest problems with a mix of knowledge, creativity and intellectual rigour. A hugely diverse range of clients rely on us to deliver the kind of change that adds genuine, lasting value to their business.

Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your “Immediate Family Members” are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.