Technology

Senior Service Designer

Archived

Full Time

Unboxed

About the role

We are looking for a London-based Service Designer with solid experience across the full end-to-end process. Among other things, you will be facilitating workshops, conducting research, translating findings, leading co-design workshops and prototyping. You will work as part of multidisciplinary teams to turn designs into digital products that make a meaningful impact in the world.

We’re a small design team, but we’re growing Unboxed and we want you to contribute to our company culture. We want to hear about your interests beyond design. We want you to help us add to our community leadership, mentor more junior people and increase our diversity.

Some of the key activities within this role

We are looking for a talented and confident Senior Service Designer to join us and grow our team. Some of the key activities within this role include:

Support the delivery of complex service design and development projects
Work within multi-disciplinary teams to design, prototype and build cutting-edge propositions
Lead user-centred research and co-design activities
Facilitate workshops and design sprints to rapidly design, test, and iterate prototypes
Oversee design iterations from low-fidelity sketches, through wireframes to high fidelity visual designs
Work with developers to ensure consistent, high-quality design standards are adopted throughout the service
Provide support and direction to less experienced team members
Contribute to designing frameworks and approaches for Unboxed
Collaborate with senior stakeholder groups to successfully influence long-lasting change
Contribute to new business activity
Take an active interest in the design discipline and regularly share the subject with the broader team and community

Key competencies and skills

Experience in several design disciplines, ideally a combination of service design, user experience, and UI design
Ability to lead and manage a range of activities from client engagement workshops to ethnographic research, prototyping and testing
Ability to think strategically to address issues of high uncertainty and complexity
Ability to communicate the process with stakeholders and other interested parties
Being a passionate advocate for Design Thinking and Lean and Agile principles
Willingness to work collaboratively with a cross-functional team
Willingness to get out and learn from users, customers and stakeholders

Highly desirable

Experience and desire to work on complex projects, involving research, design and facilitation across multiple service areas
Experience with all stages of Agile development, including sprint planning and daily Scrum meetings
Experience with projects that follow the GDS Service Standard
Potential to champion the value of design within Unboxed
Presence within the broader design community

Location

, England

Type

Full Time

Industry

Technology

Apply for Job

More jobs at Unboxed

Show more jobs from Unboxed