Senior Service Designer

About the role

You lead or support the planning, delivery and execution of client projects to achieve outcomes using the full range of service design capabilities.

You effectively and autonomously manage the day to day running medium-sized projects, or work streams within larger projects, including effective delegation and client relationship building.

You know how to navigate the cultural, social and political aspects of organisations, and are adept at working across organisational boundaries and disciplines to bring relevant stakeholders in. You are knowledgeable about organisational design principles and customer experience transformation.

You lead on or participate in business development and internal innovation and improvement initiatives, contributing to the overall success of our clients, our people and our business.

The salary range for this role is £55,000 – £73,000 per year, depending on your experience.

About you

• Experienced in working on business transformation programmes and collaborating in multidisciplinary teams
• Proven track record using service design to drive customer experience improvement, innovation and organisational change
• Knowledgeable about the organisational implications of achieving customer centricity
• Experience working within organisations to achieve cultural change
• Passionate about delivering better outcomes for our clients through design
• Keen to build long term relationships with our clients
• Self-directed and flexible adapting to changing demands
• Highly collaborative, able to work across disciplines, and happy to work independently too
• Excellent spoken, written and visual communication skills