Senior Service Designer

As a Senior Service Designer, the post holder will work as part of a dynamic team in delivering effective services supporting managers and staff across our user centred design and digital transformation work.

Service designers design the end-to-end journey of a service. This helps a user complete their goal and deliver a policy or health system intent. In this role, your work may involve the creation of, or change to, transactions, products and content across both digital and offline channels provided by different parts of the health and care system. You will help teams ensure the user is at the heart of what we do and supporting effective digital delivery across NHSX and the wider health and care system.

Service and Team

The NHSX Digital Transformation Directorate exists to deliver improved outcomes for patients and clinicians using approaches that are user centred and agile, and in doing so change the way people in the health and care system design and deliver services

We believe we will only unlock the full benefits of digital, data and technology when we create services and experiences that meet the needs of patients, staff and clinicians, with the capability to continuously improve as new opportunities emerge.

We provide digital leadership, working with policy and operations colleagues over the long term to bring about the digital transformation of whole services that span national, regional, integrated care system, and provider levels.

The User Centred Design team works across NHSX programmes of work, with other arm’s-length bodies (ALBs) in particular NHS Digital and across the health and care sector. We lead and accelerate the use of user-centred design across the health and care system, supporting teams to design and deliver great products and services that understand and meet people’s needs. As a function, we support user centred design professionals in other NHSX programmes and develop a more collaborative culture so that it is easier for anyone in health and care to deliver inclusive, user centred, services.

Please note that the reason for the fixed term of your contract is short-term time limited to project – 24 month Fixed Term  or Secondment.

Please be aware of the recent announcement by the Secretary of State for Health and Social Care that NHSX, NHS Digital and Health Education England will be incorporated into NHS England & Improvement in the near future. NHS Digital and NHSX will join the Improvement Directorate and the Accelerated Access Collaborative as part of the new Transformation Directorate.

The purpose of bringing the organisations together is to ensure better alignment to enable continued and improved support to the NHS and social care sector and to deliver high quality care to our patients. While it is too early to say for definite, there is the potential for this position to be affected by this announcement.

These changes reflect the increased importance of improvement, innovation, and digitally- enabled transformation to the NHS, and are designed to put them at the heart of long-term planning. This makes our mission more important than ever, and while individual roles may change the mission will stay the same. The Transformation Directorate is setting the future vision for the NHS, and we hope you will join us.

If you have any questions, please discuss them with the hiring manager.