Senior Service Designer

We’re looking for skilled practitioners with experience working as part of a multi-disciplinary team, specifically someone who has:

• collaborated with teams to develop exceptional end-to-end products and services that are usable for everyone

• developed low-fidelity concepts and high-fidelity designs that help teams create meaningful solutions for users

• communicated design ideas using a variety of techniques, including, service models, user journeys, system maps and/or infographics

• supported user research activities to gather impactful insights and translated them into proposed next steps

• designed accessible services for people who have access needs and use assistive technology

• mentored or managed more junior designers to guide their skills development and design approach

• Introduced and advocated for design thinking in organisations less familiar with a user-centred approach

You as a person

CYB are passionate about making the most of digital. We want to work with people who share this passion and want to deliver exceptional user experiences. This means we’re looking for a:

• strategic thinker, who  is continuously looking for ways to expand the impact of their work

• critical thinker, who  is always looking for ways to improve processes, techniques and ways of working

• creative thinker, who is willing to try things out and learn from failure

• problem solver,  who falls in love with problems, not their solutions

• self-starter who can build momentum and is happy taking the initiative

• clear communicators able to build trusting relationships and guide constructive conversations