Senior Service Designer

The Role:

As a Senior Service Designer, you can make your own powerful contribution to the digital landscape and culture of our organisation. You’ll help us achieve an inclusive, user-centred, participatory and problem-solving approach to delivering quality services and world-leading experiences for the people who live, work and visit here.

Working across the whole of the Digital and Innovation portfolio, you will get involved in core IT and technology, customer and digital, and our Smart City ambitions, all with a focus on improving outcomes for the people of Westminster.  Expect to be involved in identifying opportunities to develop services, specifying business solutions and designing end-to-end services. Day to day, you could be involved in iterative product development, be a member of an agile project team, or carry out user research as part of a service team. It’s all about exploiting the power of digital to meet future challenges and opportunities.
Please refer to the Job Description for more information.

About You:

This high-profile role would suit a strong people manager with digital knowhow and the ability to communicate and influence at all levels.  We’re looking for significant experience of leading digital customer experience work, including a track-record in the successful design, delivery and continuous improvement of high-quality online products and services.  Knowing how to gather, analyse and deploy user insight and performance data will be key.  A proven ability to motivate, empower and develop the capabilities of teams is essential and you’ll be adept at building good working relationships across professional and operational boundaries.

While direct local authority experience is not essential, an understanding of the public sector culture and context would be helpful.

The Council and its partners are committed to achieving diverse shortlists for all vacancies at Band 4 or above to support our desire to increase the number of staff from underrepresented groups in our workforce. As part of this ambition, if you are from a Black, Asian and Multiple Ethnic backgrounds (B.A.ME.) you can self-declare this to the hiring manager as part of our positive action commitments.