Senior Service Designer

We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world.

Why consider joining our Digital & Data community? 🤔 

• Join our Digital & Data team working alongside product, design and a wide range of other experts and cross-disciplinary teams to bring ideas to life through innovative software solutions.
• Grow a flexible and unique career within a trust-based, inclusive environment that values excellence, innovation, and curiosity. You have the option to progress with us on a technical career track. No need to go onto the Partner career track if this doesn’t align with what you want to do.
• Hybrid working – our approach is to be in the office or on client site a minimum of 2 days per week.
• Work on a broad variety of projects and tech stacks for clients across seven sectors – no project is ever the same
• Join other experts within our supportive and collaborative tech community through knowledge-sharing and peer-level support, coaching and mentoring
• Deepen your expertise through our culture of learning and growth – you’ll have budget to take courses (technical and non-technical training), plus gain certifications

What you can expect 🌱 

• Work to agile best practices and cross-functionally with multiple teams and stakeholders. You’ll be using your technical skills to problem solve with our clients, as well as working on internal projects
• Live in-person whiteboarding sessions to problem solve as a team, alongside asynchronous communication on Teams
• Hybrid working with the team on client site or in our office a minimum of two days per week. However, the actual time you spend and where you spend it will vary by role or assignment, including up to 5 days per week on a client site.
• An environment that deeply cares about its values Values | PA Consulting
• As our Senior Service Designer, you will champion design excellence in every aspect of our work and firm. You will spearhead challenging, complex, fast-paced, and innovative projects across various clients and sectors, shaping design strategy and implementation, whilst solving complex business and design challenges. This role demands a blend of vision and pragmatism—a leader capable of navigating complex challenges, fostering strong client relationships, and inspiring a global design community.
• Lead and Deliver: Lead complex design projects from strategy to execution, managing medium sized assignments, taking complex client challenges and structuring workstreams, outcomes and deliverables, identifying and managing risk in the process, building and maintaining strong client relationships while fostering high-performing and motivated teams.
• Design Excellence: Produce exceptional design deliverables across the entire design spectrum. Drive innovation, ensure quality, and consistently meet project deadlines.
• Strategic Leadership: Build teams that work on complex projects. Shape design approaches, influence client decisions, and mentor design colleagues. Contribute to business development by creating new client offers and enhancing existing ones.
• Consulting: A consultant with design at your core, balancing internal projects with client deliverables, and ensuring seamless integration of design and business objectives. Take clients on a journey through design decisions and rationales to achieve excellent outcomes. Build strong relationships with senior clients, working with PA teams to grow accounts. Lead and contribute to proposals, pitches and senior client conversations.

Essential requirements ✅ 

Even if you don’t meet every requirement below, feel free to still apply as we are often hiring for similar roles which your background might be better suited to.

• You thrive in problem-solving and analytical thinking
• You enjoy collaborating with multiple stakeholders in a fast-paced environment
• Use of AI technologies to help with administrative tasks and idea generation/innovation
• Foundational knowledge of how to deploy AI technologies to achieve business needs & strategies
• Expertise in end-to-end service design tools and techniques, including service blueprinting, swimlane development, journey, ecosystem, stakeholder and service mapping
• Design and launch of digital products & services
• Design Strategy and Implementation
• UX/UI Design
• Experience in a client facing role, either with an agency or consultancy, where you have built strong client relationships and owned assignment outcomes. Experience of leading proposals.