Service Designer

As a Service Designer, you are responsible for supporting the design of the UK’s largest ever health research programme. Working with cross-functional teams across Our Future Health, you’ll be a major part of the design of one or more services, from mapping to researching to design and implementation. You’ll also be a part of shaping how we work as multi-disciplinary teams, contributing to our design ethos and approach.

Your focus:

• Design of public, researcher, and internal-facing services of Our Future Health
• Understand the varying and conflicting needs of your users and apply them across each stage of the service journey
• Integrate considerations for back-end systems in how they affect the users’ experience
• Map the various user, front-stage and backstage actions to both design and understand the feedback and recontact programmes
• Help develop, maintain, and implement service design tooling and methodologies for use across the org
• Where appropriate, apply accessibility and inclusivity standards, working to increase inclusivity in the services you work on
• Implement new ways of working within multi-disciplinary teams and advocate for design and user-centricity throughout the process
• Contribute to and help shape design culture at Our Future Health

What you won’t be doing:

• Working in a siloed environment with no freedom to make decisions
• Working in a place where you can’t see the impact your expertise makes

The environment

We’re a rapidly scaling team of talented people who have come from start-ups, tech companies, the NHS and health charities. We’re creating something that will be used to transform the prevention, detection and treatment of disease – something that has never been done before on this scale.

Requirements

We welcome applications from all who may not feel they match the full criteria, so if you have most of the below, we’d like to hear from you!

• A desire to create a meaningful impact through the designs and services you work on
• At least 2 years in a Service Design or equivalent role
• A portfolio that showcases your work
• Experience in facilitating the design and understanding of services
• Experience in service blueprints and journey maps
• Experience in working with cross-functional teams and stakeholders to resolve problems within a service
• Experience with various design research techniques
• Ability to create low fidelity prototype and storytelling tools (e.g. mock-ups, flow diagrams, storyboards) as a part of improving a service
• Experience advocating for a user-centred approach within an organisation
• Experience working on live services with technical and business constraints
• Experience working on collaborative, multidisciplinary teams
• Experience working in an agile, iterative way
• Consideration in designing for varied accessibility and inclusivity needs

Nice to have:

• At least 4 years in a Service Design or equivalent role
• Experience in the design of services for healthcare, health research, pharmaceuticals, or other health-related field
• Experience in any of the other following fields: public services, tech for social good, academic and/or scientific research communities.
• Experience of working in an early stage/start-up or growth